Data Entry Specialist with Audit & Process Improvement
Resume:
EMPLOYMENT HISTORY
Customer Service Representative- Contract, Robert Half
JAN 2024 - APR 2024
Inventory Account Assistant- Contract, Randstad
AUG 2023 - AUG 2024
Training Supervisor- Contract, Capitol Bridge
AUG 2022 - MAY 2023
Intake Coordinator, Access Telecare
AUG 2020 - APR 2022
Customer Service Supervisor - Contract, Digital Risk EDUCATION
Advance High School Diploma, Dinwiddie County High School AUG 2025 - MAY 2027
Bachelor in Legal Studies, University of Maryland Global Campus, Maryland 24215 Williamson Rd, Dinwiddie, 23841
************@*****.***
CIERRA JONES
DATA ENTRY SPECIALIST
PROFESSIONAL SUMMARY
Detail-focused data entry specialist with over five years of experience in CRM management, contract data accuracy, and process improvement. Skilled in verifying asset and contract information, conducting audits, and supporting workflow enhancements to maintain high data quality. Excels in cross- functional collaboration to resolve discrepancies and ensure alignment between contract, service, and billing systems. Entered and updated contract data in ERP and CRM systems, ensuring data integrity Maintained accurate asset and contract records, supporting compliance and audits Processed renewals, amendments, and terminations according to procedures Collaborated with operations to resolve data discrepancies, improving accuracy Generated reports to support KPI tracking and process improvements Recorded invoices and receivables in CRM, reducing posting errors and supporting accurate records Reconciled inventory data, resolving discrepancies to improve vendor reliability and fulfillment Optimized invoicing workflow, accelerating cash collection and reducing processing time Prepared account reports to inform management decisions and track collection outcomes Executed inventory audits, identifying discrepancies and implementing corrective actions Led weekly training sessions to standardize delivery and improve team consistency Implemented structured mentoring, accelerating employee skill development with measurable outcomes Monitored and optimized training programs to increase staff competency Developed feedback loops identifying gaps and improving training effectiveness Fostered collaborative training, enhancing team dynamics and continuous learning Managed patient intake and data entry for high call volumes, maintaining accurate scheduling Reconciled charts and reduced documentation errors to improve medical record accuracy Applied mental health expertise to identify risk and support clinician care coordination Coordinated with medical staff to expedite consultations and reduce patient wait times Entered and updated contract data in ERP and CRM systems, ensuring accurate records Maintained customer asset relationships, verifying serial numbers and contract terms Performed periodic audits to align contracts, service records, and billing Processed renewals, amendments, and terminations per procedures Collaborated with operations to resolve data discrepancies SKILLS
Forward thinking Proficient with CRM systems
Excellent interpersonal and communication skills Poised under pressure Conflict resolution specialist Fun and energetic
Salesforce Epic
Slack E-Leads
SaaS Typing WPM 64
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