Billing & Title Compliance Specialist

TEYVION FITCH

**** **** ***** *********, ** ***** 301-***-**** *********@*****.***

Education

Associate’s Degree in English February 2022

3.5 Cumulative GPA Prince George's Community College Completed courses include:

• Applied Grammar

• Philosophy: Art of Questioning

• Foundations of Communication

• Expository Writing

Experience

Koons Toyota Annapolis

Billing Specialist- Accounting 06/30/2025- Present

• Audit paperwork for vehicle purchases and trade-ins. Serving as the last safeguard prior to the finalization of all deals.

• Execute check requests for wholesalers and private sellers.

• Process titling documents for out-of-state customers to complete their vehicle registration.

• Communicate with a variety of banking institutions in order to obtain lien releases for vehicle titles.

• Manage the company’s title report (each title that either comes in or exits the building is logged on the title report.)

• Complete duplicate title requests and process payoffs for trade-in vehicles. CarMax

Business Office Associate 08/02/2021-06/30/2025

Job responsibilities:

• Facilitated paperwork for customers throughout the vehicle purchasing process.

• Navigated customers through the vehicle selling process.

• Prepared titles for vehicles sold. Reassigned ownership of vehicles from other customers, dealerships, and companies to CarMax in order to sell them.

• Communicated protocols and procedures to customers. 2

• Participated in “Manager on Duty” role- responsible for delegating and directing the business office work flow, answered questions related to transactions, handled customer issues and concerns and followed up regarding delegated business office tasks.

• Processed paperwork associated with retail automobile sales including printing off daily reports, maintained deal jackets, contactied finance companies regarding registration and titling, and audited completed paperwork.

• Cash management: included receiving and counting money, distributing reimbursements, preparing deposits and reconciling of the safe.

• Answered an array of telephone calls regarding various issues. Awards and Acknowledgements

• Customer advertising Specialist promotion, the optimized position in the business office that is afforded the ability to grant administrative approvals to colleagues, merely two months after hire.

• 97% Rating on Iconic Scorecard (Top 20% companywide)

• 90% Accuracy Scorecard (The system that grades the accuracy with which we perform in preparing titles for vehicles to become saleable.)

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