Operations and Client Support Specialist
Resume:
Melinda Putnam
904-***-**** • *******.******@*****.*** • Jacksonville, FL
Summary
Dedicated professional with 11+ years of experience in high-volume workflow management and client- focused environments. Expert in documentation standards, itinerary management, and reservation coordination. Proven ability to maintain confirmation accuracy while navigating complex, multi-step organizational processes to deliver exceptional client support. Work Experience
Medicaid Eligibility Specialist March 2024 – Present AUTOMATED HEALTH SYSTEMS, REMOTE
Coordinate multi-step client requests by gathering and verifying complex household information to drive efficient workflow management.
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Maintain rigorous documentation standards across multiple database systems to ensure data integrity and process compliance.
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Ensure confirmation accuracy by reviewing detailed proof of residency and financial documentation against established regulatory requirements.
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Provide high-touch client support through inbound communication channels, delivering clear guidance and professional service resolution.
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Provider Management / Coordinator January 2024 – March 2026 FALCK GLOBAL ASSISTANCE, JACKSONVILLE, FL
Organized international client support itineraries and logistical planning, acting as the primary liaison for stakeholders and providers.
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• Coordinated international service reservations and confirmed accurate billing and pricing alignment. Maintained detailed documentation of provider contracts to support workflow management and minimize administrative discrepancies.
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• Ensured confirmation accuracy for all service-related itemized invoices and financial documentation. Senior Fraud Analyst II / Check Fraud Detection (Team Lead) February 2015 – June 2023 BANK OF AMERICA, JACKSONVILLE, FL
Organized team objectives and provided coaching within performance-based compensation models to maximize operational efficiency.
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Coordinated complex fraud detection workflows for multiple high-risk product lines, ensuring systematic risk mitigation.
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Maintained consistent confirmation accuracy during the investigation of exception conditions and high-value financial alerts.
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• Ensured high-level client support through the proactive management and escalation of critical account issues. Education
Associate of Science in Medical Billing and Coding January 2023 ULTIMATE MEDICAL ACADEMY
Diploma in Medical Billing and Coding January 2023 ULTIMATE MEDICAL ACADEMY
Associate of Science in Criminal Justice January 2015 ITT TECH INSTITUTE
Additional Skills
Core Planning & Management: Itinerary Management, Reservation Coordination, Workflow Management, Documentation, Confirmation Accuracy, Client Support Operations & Performance: Performance-based compensation models, Front Office Operations, Insurance Claim Processing, Revenue Cycle Management Technical & Software: Microsoft Office, Excel, Word, PowerPoint, Electronic Health Records (EHR), Electronic Medical Records (EMR)
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