Operations & Customer Support Professional

Martha Gatton

Cincinnati, OH ***** +1-513-***-**** ***********@*****.***

Professional Summary

Result-oriented professional with over 8 years of experience in high-volume operational environments and inbound customer support. Expert in multitasking and meticulous policy documentation with a proven track record of driving customer retention through service excellence. Currently pursuing a Computer Science degree to leverage technical expertise within the fintech industry and call center operations. Willing to relocate to: Reading, OH - Blue Ash, OH Work Experience

Warehouse Worker

RESTURANT DEPOT Cincinnati, OH

July 2022 to August 2024

• Support daily operations by ensuring 100% of products are processed and delivered to assigned departments to maintain service efficiency.

• Maintain rigorous policy documentation and conduct safety inspections to meet strict HACCP regulations and operational compliance.

• Utilize advanced material handling equipment to resolve logistical bottlenecks and streamline inbound customer supply chain workflows.

• Respond to high-volume inventory demands by strategically breaking down vendor pallets and reorganizing freight for peak accessibility.

Childcare Provider

Cloud's Loving Touch Childcare Cincinnati, OH

June 2022 to June 2023

• Monitors and supervises children keeping them safe and healthy.

• Prepares food and snacks for children and organizes meal time.

• Helps children maintain good hygiene and changes the diapers of infants and toddlers.

• Organizes activities designed to help children learn about their world and develop their own interests.

• Creates schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation. Industrial Athlete

ECLIPSEIA Hebron, KY

December 2021 to April 2022

• Process inbound freight under high-pressure timelines while maintaining 100% accuracy in sorting and organizational protocols.

• Perform precise policy documentation by repacking and labeling freight according to specific logistical requirements and standards.

• Maintain a hazard-free work environment to support operational safety and minimize risk in a fast-scaling facility. Quality Assurance Inspector

RYDER'S FRAM Hebron, KY

May 2021 to December 2021

• Process and approve incoming materials by executing meticulous visual and measurement tests against rigid policy documentation and specifications.

• Resolve production defects by communicating adjustments to supervisors, ensuring customer retention through zero- defect product delivery.

Associate Chemical Operator

CAMCO CHEMICALS Florence, KY

December 2020 to May 2021

• Operating process control systems such as automatic controls on reactors or feedstock supply lines

• Performing safety checks on equipment and systems to ensure safe working conditions

• Monitoring and maintaining proper chemical concentrations within equipment and storage tanks Caregiver

BAYFIELD ASSISTED LIVING Bay City, MI

October 2019 to December 2020

• Provided inbound customer support to residents, assisting with daily activities and resolving personal needs to enhance client comfort.

• Managed precise medical documentation including vital signs tracking, ensuring 100% adherence to healthcare policy servicing protocols.

Assembly Line Leader

FORD MOTOR COMPANY Louisville, KY

May 2020 to October 2020

• Recorded detailed production process data, ensuring all operations adhered to internal policy documentation and quality benchmarks.

• Support team members in a fast-paced environment, fostering a clean and safe workplace to maximize operational output and retention.

Caregiver

Bayfield Assisted Living Bay City, MI

October 2019 to January 2020

• Residential caregiver for 1 year

• Medication Aide licensed

• Assisted residents with everyday tasks, skills, activities and needs

• Checked resident's and residents' pulse, temperature, respiration

• Cared for residents with dementia, Alzheimer's, memory loss and paralysis

• Provided residents with a comforting environment Customer Service Representative

Speedway Midland, MI

August 2018 to January 2019

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

Amazon Warehouse Associate

AMAZON FULLFILLMENT CENTERS Jeffersonville, IN

January 2018 to January 2019

• Use RF scanner for picking customers orders

• Packing orders for shipment

• Microsoft Word for processing and printing labels for shipment to customers Food Service Worker

Aramark Morehead, KY

July 2017 to February 2018

McDonalds Crew Member

McDonald's Pikeville, KY

September 2015 to January 2017

• Taking orders via headset

• Running cash register, counting correct change

• Memorizing menus for easy order taking

• Working grill

• Running food wrapping table

• Making biscuits, rolling breakfast burritos

Education

Computer Science (Bachelor's degree)

Colorado Technical University

January 2023 to February 2027

Upper secondary education

Trade school

High school diploma or GED

Computer Science (Bachelor's degree -IN PROGRESS)

Skills

Packing Pallet jack Grammar Experience Computer skills Climbing Inventory management Grocery store Ethernet Machine operator experience MRP Customer service Telemarketing Order Picking Occupational safety regulation compliance Account management Data entry SharePoint Inside sales Retail sales Test Automation Development (Quality assurance practices) Mechanical knowledge Customer inquiry handling Pricing Heavy equipment operation Client referrals Decision making Phone communication Tax preparation software ISO 9001 Project management Front desk Process Control Systems Door-to-door Computer operation Client services Warehouse experience RF Scanners Policy Documentation B2B sales Cashiering Materials Handling Culinary experience Retail management Coordinate measuring machine Senior care FIFO Brewing Computer literacy Typing Camp Ceridian Filing Research Greeting customers Computer science Order entry Freight load consolidation CRM software Load & unload Deal closing Mentoring Food service management Boutique hotel experience Memory Care Childcare Food safety management Relationship management Food Prep Microsoft 365 proficiency Budgeting AI Financial software Order Picker Microsoft Outlook Email Support Cash handling machinery Assembly Working with people with disabilities Mobile device management Sales macOS Micrometer Host/hostess experience Sales support Product lifecycle management Task prioritization RF scanner Accounts payable and receivable management Home Care Stamping press SAP Food Service SAS Customer complaint resolution Communication skills Forklift Attention to detail State tax Basic math Manufacturing Client invoicing Customer relationship management Insurance Policy Servicing Manufacturing management Guest services Warehouse management system Order picking Microsoft Word Customer communication Shipping & Receiving OCR Writing skills Nursing Machining Measuring instruments Shift management Face-to-face communication Technical sales Windows Technical Proficiency Receiving shipments Restaurant experience Mobile devices Public speaking Baking Security Conflict management Sales experience within tech Upselling Organizational skills Janitorial experience RF Scanner Antivirus software Office management Hospitality Updating inventory records Oracle Financial services Word processing Customer retention Social media marketing Journalism HACCP Multitasking Google Analytics Microsoft Office SAS language Test management tools Balancing cash drawers Logistics inventory management Order picker QuickBooks Electrical experience School experience Teamwork Call center experience Customer support specialist experience ERP systems Sales negotiation Team management GMP Factory Lean manufacturing Hotel experience Clerical experience Computer hardware Cooking Office experience Correspondence management Logistics English Operations management POS Basic knife skills Team development Warehouse distribution Manufacturing facility Retail math Heavy Lifting Medication administration Payment card processing CRM system proficiency Processing cash transactions Safety standards in production Loading Technical troubleshooting support CSR ISO 13485 Precision measuring instruments Phone etiquette Six Sigma Electric pallet jack Quality Inspection Food handling Driving Packaging Order fulfillment Warehouse Experience POS systems Mechanical engineering Business hotel experience Materials handling Marketing Cleaning Experience Machine operation Tape measure proficiency Leadership Manufacturing company experience 5S Cash register operations 5G Negotiation Supervising experience Quality control operations Firewall Retail sales transactions Customer relationship building Numeracy IT Workplace health and safety regulatory compliance Time management FedEx Ship Manager Work ethic Client interaction via phone calls E-commerce Early childhood education Customer support Microsoft Excel Copywriting Financial sales Night audit Calipers Prospecting Productivity software Working with high schoolers Tax experience Distribution center Serving Hand tools Experience working with students Kanban Packaging inspection

(printed materials) Picking & packing Math Microsoft Access Caregiving Languages

English - Fluent

Awards

Employee of the Month

December 2019

Bayfield Assisted Living

Employee of the Month

November 2016

McDonald’s

Certifications and Licenses

Driver's License

Certified Quality Auditor

Food Handler Certification

Forklift Certification

ASQC Certification

Pallet Jack Certification

ServSafe

Certified Medication Aide

Additional Information

Authorized to work in the US for any employer

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