Administrative Support Professional for Operations and Compliance
Resume:
Ambry Ward
*****.****@******.***
Seeking an administrative support position where strong organizational skills, attention to detail, and commitment to service can be applied to support daily operations, ensure compliance, and enhance organizational efficiency.
Education:
Faulkner University October 2021 - October 2022
Master’s in Business-Administration
Montgomery, AL
Relevant Course Work: Strategic Management, International Management Perspective, Marketing Management
Faulkner University August 2020 - August 2021
Bachelor of Science in Business
Montgomery, AL
Relevant Course Work: Business Policy and Strategy, Personnel/Human Resource Management, Medical Office Supervision
Relevant Work Experience:
Program-Recruitment Specialist May 2023 – February 2026
USDA Forest Service Mt. Baker-Snoqualmie
National Forest
40 Hours/Week
Serves as an outreach advocate, develops strategies, and assists with creating or updating policy direction that follows Forest Service Handbooks and Manuals.
Communicate effectively and professionally in a professional office setting.
Perform exceptional oral and written communication skills.
Commits to the mission and goals of the Forest Service.
Prepares documents for briefing papers, formal presentations, and other types of material to help implement changes.
Reviews, analyzes, and develops outreach and training materials to ensure they are consistent with policy, are clear and concise, and meet high-quality standards to create workplace equity.
Assists hiring managers with outreach by seeking out opportunities to partner with a wide variety of organizations.
Provides guidance and advice to managers on outreach requirements to enhance unit diversity.
Help program managers research and compile training material, recruit instructors and develop resources to find the most efficient and effective components.
Tracks and follows up with employees and supervisors on non-compliant mandatory training.
Coordinates with the Forest Leadership Team to ensure outreach information is clearly defined and meets the goals and objectives of the Forest and is accurately communicated to internal and external customers.
Develops and distributes guides and other information to assist supervisors with employee onboarding and offboarding.
Assists with the implementation of new hiring initiatives and programs mandated by higher level decisions, and serves as a point of contact to share relevant information, participate on conference calls or in other meetings, make presentations, etc.
Conducts and participates in training sessions and plans individual program activities.
Submit monetary and time-off awards into eTracker.
Coordinates New Employee Orientation program, developing training materials and resources for participants and supervisors.
Coordinates TSP Benefits Employee Webinars for Mt. Baker-Snoqualmie National Forest employees.
Assists with coordinating Mt. Baker-Snoqualmie National Forest Wellness Event.
Successfully assisted and planned representation of the Forest Service at the 2023 Advancing Indigenous People in Stem (AISES) Conference.
Successfully assisted and planned the Public Lands Virtual Recruitment Event (2023).
Peace Corps Career Fair
Collaborate with the National Recruitment Team to help expand my knowledge of recruitment for my forest.
Attend workshops, webinars, and summits to gather information to bring to employees on my forest.
Coordinating with “This Is Who We Are” and being an Equity Bridge Builder Ambassador for Mt. Baker-Snoqualmie National Forest.
Resource Assistant June 2022 - May 2023
Greening Youth Foundation (RAP Program) Washington Office
40 Hours/Week
Produced marketing materials and other written information products to promote Volunteers and Services Program, such as brochures, PowerPoint Presentations, etc.
Established and maintained a communications network with internal and external partners.
Researched and developed coordination for Volunteers and Services Program.
Created and modified partnership agreements to align with priorities, policies, and regulations.
Facilitated monthly coordinator calls.
Checked progress and working directly with other internal and external partners for Volunteers and Services National Meeting.
Delivered all assignments and tasks within scope.
Communicated to manage and support partnerships to accommodate strategic planning.
Created Standard Operation Procedures for Volunteers and Services Program to give step-by-step instructions for policies and procedures for documents.
Updating and revising guidance documents for Volunteers and Services Program.
Achieved program objectives by clearly communicating with the various affected stakeholders.
Spokesperson for informing and educating staff, media, and other interested parties to publicly promote partnership opportunities.
Plan and implement a marketing strategy to identify potential partners.
Communicated project and program plans, goals, roles, and responsibilities to ensure mission success for workforce.
Assisted staff and specialists to coordinate partnership efforts with external organizations.
Implemented programs related to Partnership Program management to ensure effectiveness.
Developed and implemented strategies to ensure partnership program aligns with program goals.
Served in collaboration with leadership to integrate program goals in support of the program mission.
Maintained relationships with professional contacts to keep current program management goals.
Assisted the organization in implementing Partnership Programs, Special Uses, Person Model Guidance responsive to the demands of all parties involved.
Organized goals to ensure mission objectives are met appropriately.
Informed and educated key communities that are adjacent to National Forest System lands.
Assisted leadership with developing a partnership program for an organization.
Created and modified partnership agreements to align with priorities, policies, and regulations.
Identified programmatic issues or conflicts and coordinated with staff to negotiate resolve problems.
Applied partnership program strategies to assist leadership in developing goals for the partnership program.
Implemented best management practices that adhere to all federally mandated regulations and directives.
Created cost savings by effectually managing time and processes decreasing overtime and/or contractual costs.
Facilitated cohesion amongst counterparts through proactive coordination of meetings.
Medical Assistant November 2021 - June 2022
Mizell Medical Clinic Opp, AL
40 Hours/Week
Working with external partners to help accommodate patient healthcare needs.
Produce marketing materials and other written information products to promote healthcare within doctor offices, such as, bulletin boards.
Communicated to help managing and support partnerships within doctor’s office.
Communicated effectively with both medical staff and patients and understands basic medical practices.
Managed meeting with representatives for supply and samples for doctor office.
Provide training for newly employed staff.
Provide patient care support and assist providers as instructed by the physicians, provider, or RN to safeguard the health and safety of the patient as well as overall wellbeing. Also, I work with large demographic segment of vulnerable populations of patients/customers/volunteers with Diversity, Equity, Inclusion and Accessibility characteristics. During the COVID-19 Pandemic I have provided leadership from my level to the staff in coordination with other personnel, medical professionals, public service providers as well as management.
Perform administrative duties as directed to ensure a seamless transition of exchange of data as well as communication.
Performs patient callbacks as delegated and follows up on patient compliance to provide sense of caring and recognition of their conditions and how they are improving.
Assisting the physician during the examination and procedures to aid with overall efficiency of the process.
Assisting medical and nursing staff in a variety of tasks including scheduling appointments, explaining treatments to patients, collecting lab specimens, and filling out billing and patient forms.
Roomed patients and obtained vitals to ensure the stability of the patient prior to the medical professional exam as an aid in the first line of defense within the medical triage process.
Performs patient callbacks as delegated and follow ups on patient compliance to aid in their physical as well as emotional improvement.
Medical Assistant August 2021- November 2021
South Alabama Pediatrics Opp, AL
40 Hours/Week
Working with external partners to help accommodate patient healthcare needs.
Managing and Supporting partnerships within doctor office.
Produce marketing materials and other written information products to promote healthcare within doctor’s office, such as, bulletin boards.
Communicated effectively with both medical staff and patients and understands basic medical practices.
Recorded patients’ medical history, vital statistics, and test results for medical records in adherence to current organizational directives and policy.
Performed routine hearing and vision tests in compliance with State and National standards.
Roomed patients daily and obtained vitals to ensure the stability of the patient prior to the medical professional exam as an aid in the first line of defense within the medical triage process.
Assisted the Doctor with rooming patients and Care Coordination, such as, referring patients out to other specialties that may provide a different level of care and service.
Completed forms/requisitions as needed based on internal protocols and procedures.
Assisted Pediatrician with injections to aide in comfort and compliance by demonstrating a level of care and compassion.
Medical Assistant November 2020- August 2021
Clearway Pain Solutions Andalusia, AL
40 Hours/Week
Communicated effectively with both medical staff and patients and understands basic medical practices.
Provide training for newly employed staff.
Roomed patients daily and obtained vitals to ensure the stability of the patient prior to the medical professional’s exam as an aid in the first line of defense within the medical triage process.
Returned patients phone calls as needed, refilled medications, and prepared the appropriate forms for patients in compliance with office and medical standards.
Obtained lab/x-ray reports, hospital notes, referral information as directed by Provider to ensure overall compliance with standard operating procedures.
Managed and updated charts to ensure information was completed and filed out appropriately based on the current standard.
Working with external partners to help accommodate patient healthcare needs.
Facilitated monthly team meetings.
Surgical Technologist June 2017 – February 2021
South Central Regional Medical Center Greenville, AL
40 Hours/Week
Created a positive work environment by facilitating flourishing interpersonal communications amongst staff.
Assisted surgeon during surgeries/procedures in accordance with professional surgical procedures.
Handed instruments and supplies during surgeries/procedures based on the doctor’s preference within industry standards.
Collaborated with operating room staff to cultivate and prepare for scheduled and emergency surgeries/procedure assuring alignment within the staff to ultimately have one consistent process that will aid in seamless integration.
Reviewed surgical requirements and prepped the operating room with the appropriate tools, equipment, and instruments based on our standard operational procedures.
Counted and recorded sponges, instruments, needles, at the beginning and end of surgical procedures to ensure safety and prevent possible insurance claims and or litigation.
Used retractors and suctioning irrigating equipment to create unobstructed operating fields.
Sterilized medical equipment and properly handled contaminated materials in compliance with national standards.
Cleaned operating room after surgeries/procedures in compliance to health & safety regulations and codes.
Medical Assistant October 2018 – September 2019
Mainstreet Walk-In Clinic Andalusia, AL
40 Hours/Week
Working with external partners to help accommodate patient healthcare needs.
Managing and Supporting partnerships within doctor office.
Produce marketing materials and other written information products to promote healthcare within doctor’s office, such as bulletin boards.
Recorded vital signs and medical history for patients in adherence to current organizational directives and policy.
Organized charts, documents, and supplies to maintain team efficiency and coordination
Experienced in front and back offices, controlling patient flow, collecting payments, and assisting in delivery of quality healthcare.
Conducted vital signs and information about current medical issues in compliance with clinic standards as well as demonstrating compassion for the patient’s current medical condition.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Conducted medication refills, DOT physicals and drug-testing, X-Rays, injections, and employer drug-testing in compliance with State and National procedural standards.
Automated Logistics Specialist April 2009 – April 2012
United States Army Reserve Montgomery, AL
Ensured that incoming supplies and equipment were properly unloaded and placed in respective storage based on Army standards.
Created maintenance work orders and reported equipment readiness and availability to ensure the unit has what it needs, and it is ready for operational deployment.
Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors to assist in the coordination of Strategic Alignment between units. Also, alignment with all staff areas for consistent direction under current policy. In addition, assuring alignment between staff ultimately have one consistent process that will aid in seamless integration.
Managed and aided soldiers in materials management, logistics, and supply for seamless teamwork and cohesion for building stronger integrated partnerships between units.
Ordered the appropriate supplies needed for stock area as directed by unit readiness guidance and military protocols.
Checked incoming shipments to verify quantities against purchase orders to ensure the government is receiving what it has paid for as well as ensuring that no waste, fraud, or abuse occurring on my watch.
Certificates:
●Basic Life Saver Certification
●CPR Certification
●National Defense Service Medal
●Army Service Medal
●Leveraging Diversity in the Workshop
●USDA Forest Service National Mentoring Program
Training:
Basic Combat Training-United States Armed Services
Advanced Individual Training (AIT)-United States Armed Services
Aglearn Microsoft Suite Training
This Is Who We Are: Ambassador Workshop
Federally Employed Women National Training Program
Forest Service Equity Summit: Training to Advance Equity and Uphold Tribal Sovereignty
USDA Forest Service National Mentoring Program
Awards:
Time-Off Award (20 hours)
oAssisting with Mt Baker-Snoqualmie National Forest Wellness Event
Monetary Award ($1500.00)
oFor exceptional and dedication service to the Administrative Group and Mt. Baker-Snoqualmie National Forest. Being well-organized, efficient, and instrumental in the day-to-day operation of the forest. Being extremely dedicated and devoted to the Forest Service Mission and working diligently to support all Mt. Baker-Snoqualmie Forest leadership priorities and initiates.
Special Projects:
Mt. Baker-Snoqualmie National Forest New Employee Orientation
Mt. Baker-Snoqualmie National Forest TSP Benefits Webinars
Mt. Baker-Snoqualmie National Forest Wellness Event
Volunteer Service:
Junior Service League of the City of Andalusia – Secretary
First Baptist, Andalusia, AL- Coordination Committee, Healthcare Board, Outreach Ministry
Full Tummy Project
Meals on Wheels
O2 Oleander Social and Civic Club Member
Coordinator for Juneteenth Pageant – Andalusia, AL
Education Continued:
Lurleen B. Wallace Community College June 2019- May 2020
Associate in science
Andalusia, AL
Lurleen B. Wallace Community College August 2017- August 2018
Surgical Technology
Opp, AL
References:
Name: Profession: Contact:
Deidre Belton Dee’Lightful Daycare 334-***-****
Lisa Adamson Nurse Practitioner 334-***-****
Ayida Lowery Enterprise Community College 334-***-****
Contact this candidate