Sales Support Specialist with Client Relationships
Resume:
DONNIE
WASHINGTO
N II
*************@*****.***
Cincinnati, OH 45231
Dynamic Sales Support Specialist with a proven track record at Global Payments, excelling in customer needs assessment and effective complaint resolution. Skilled in performance tracking and report generation, I foster strong client relationships and drive improvements, ensuring seamless service delivery and satisfaction. Adaptable and collaborative, I thrive in environments where I'm able to set my pace. PROFESSIONAL SUMMARY
SKILLS
• Performance tracking
• Report generation
• Effective complaint resolution
• Customer needs assessment
• Collaborative teamwork
Proficient in managing multiple
tasks
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• Excel proficiency (intermediate)
University of Cincinnati
Cincinnati, OH • 05/2001
No Degree: Social Work
EDUCATION
ACCOMPLISHMENTS
Used Microsoft Excel to develop financial reconciliation spreadsheets.
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Worldpay - Sales Support Coordinator I
Cincinnati, OH • 07/2023 - 05/2026
Worldpay - Sales Support Specialist
Cincinnati, OH • 09/2020 - 07/2023
Vantiv/Worldpay - Sales Support Specialist
Cincinnati, OH • 09/2017 - 09/2020
WORK HISTORY
Worked in the Collections Department, ensuring both the company
(us) and merchants (clients) were financially whole.
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Developed strong relationships with clients through consistent communication and personalized service.
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Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
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Coordinated responses and resources to handle special client requests.
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Not a Sales Position. Maintained assigned merchant accounts, offering "white glove" service to ensure needs were being met.
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Developed and maintained relationships with key accounts and existing customers.
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Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
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Documented customer complaints and completed corrective action requests.
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Managed customer accounts, responding to inquiries and resolving customer service issues
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Not a sales position but worked directly with bank partners who were responsible for maintaining merchant account relationships.
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Vantiv - Activation Tech Installer
Cincinnati, OH • 03/2013 - 09/2017
Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
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Developed and maintained relationships with key accounts and existing customers.
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Documented customer complaints and completed corrective action requests.
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Helped merchant accounts set up/maintain their credit card terminals via phone and or email.
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Trained new technicians on standard operating procedures, ensuring consistency across the team.
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Performed troubleshooting and diagnosis on malfunctioning equipment.
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Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
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Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
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