Experienced Client Services Professional with 10+ Years Healthcare

Tariq Muhammad

Hackensack, NJ ***** ***********@*****.*** 201-***-****

Professional Summary

Client-focused professional with 10+ years of experience in case management, client services, medical billing, and customer support. Skilled in building relationships, managing sensitive information, and streamlining administrative processes. Military-trained in logistics and operations with proven leadership, adaptability, and attention to detail. Seeking to leverage strong organizational and communication skills in a career-driven role within healthcare administration, social services, or customer relations. Professional Experience:

Customer Services Representative TTEC Via Penda Aiken Inc - work from home NJ Feb 2026 - Present

● Inbound call center for EZPASS NY taking Customer complaints, taking payments, creating cases for follow-up, making sure customers are taken care of in every way possible.

● Submitting time cards via ADP

● Adhering to rules and guidelines prescribed by both Penda Aiken and TTEC Client Intake Specialist Greater Bergen Community Action, Inc. – Hackensack, NJ Oct 2023 – Jun 2024

● • Processed client applications, verified documents, and maintained waiting lists.

● • Conducted outreach to increase program awareness and engagement. ● • Assisted clients with navigating community resources and services. Case Manager IEM INC – Teaneck, NJ Nov 2022 – May 2023

● • Determined applicant eligibility for mortgage assistance programs.

● • Entered and tracked case information using Smartsheets and HAIQ.

● • Provided guidance and follow-up to ensure timely case resolution. Client Service Representative NJ Retina – Teaneck, NJ Nov 2021 – Jan 2022 ● • Scheduled appointments and coordinated patient flow across multiple offices. ● • Reviewed medical notes and distributed patient information via EPIC. ● • Ensured compliance with patient confidentiality and medical protocols. Patient Collections Coordinator Quest Diagnostics – Teterboro, NJ Jun 2014 – Jun 2019

● • Managed patient accounts, processed payments, and set up payment plans. ● • Worked with insurance companies and physicians to resolve billing issues. ● • Recommended delinquent accounts for collections while maintaining professionalism. Additional Experience: Client Service Representative – Quest Diagnostics (2013–2014) Medical Assistant – Private Practice (2012–2013) Client Service Roles – Antech Diagnostics, QuickBooks, etc. Hazmat clean up, disposal, and delivery - US Army. Field Tech/Home Inspector Apprentice - GBCA

Education

Medical Assistant Diploma – Star Career Academy, Clifton, NJ (2012) High School Diploma – Teaneck Sr High School, Teaneck, NJ (2003) Military Service

United States Army Reserves – Specialist (E4) Oct 2003 – Oct 2007 Automated Logistics: managed supply chain operations, verified shipments, and maintained compliance documentation.

Completed Basic Training (Fort Knox, KY) and Job Training (Fort Lee, VA). Last Duty Station: Alexander Hamilton Reserve Center (Lodi, NJ)

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