Billing and Administrative Specialist with Healthcare Focus

Elaine Mcdowell

Memphis, TN

Work Experience

Billling reimbursment Specialist

Cigna Healthcare-Memphis, TN

December 2019 to Present

• Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures

• Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing

• Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary

• Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships

• Developed standardized templates for invoices, streamlining the billing process and reducing time spent on manual entry tasks

• Maintained confidentiality of sensitive financial information while handling invoicing tasks

• Collaborated with cross-functional teams to ensure proper coding of expenses for accurate client invoicing

• Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions

Medical office Administrator

Physiotherapy and associates-Memphis, TN

February 2014 to January 2016

My job duties involved, processing physical therapy claims electronically, scheduling patients on routine appointments, balancing financial payments, a/r adjustments, posting incoming insurance payments, and scheduling therapist calendars.

Medical Assistant

UT MEDICAL GROUP-Memphis, MI

March 2011 to December 2014

Claims Adjuster

Memphis Gastroenterology-Memphis, TN

January 2013 to May 2014

Education

college degree in Associate of science (concentration on nursing) ccu-Colorado Springs, CO

January 2010 to May 2012

medical assistant in Medical Assisting

Concorde Career College-Memphis-Memphis, TN

January 1994 to August 1998

Associate's degree

Skills

• Blood sampling

• Sales

• Microsoft Excel

• Patient interaction

• EMR Systems (10+ years)

• Office experience

• Writing skills

• Medical office experience (10+ years)

• S3

• Medical terminology (10+ years)

• Experience Administering Injections (10+ years)

• Venipuncture (10+ years)

• Phlebotomy

• Communication skills (10+ years)

• Patient Care

• Budgeting

• Medical billing

• ICD-10

• Triage (10+ years)

• Laboratory Experience

• Medication administration

• Clinical Research

• Medical Records (10+ years)

• Medicare

• Vital Signs (10+ years)

• Insurance Verification

• Management (7 years)

• Medical Scheduling (10+ years)

• Inpatient

• Customer service (10+ years)

• Clinical Pharmacy Experience

• Hospital Experience (10+ years)

• Medical Imaging (5 years)

Languages

• English

Certifications and Licenses

AED Certification

March 2024 to Present

BLS Certification

March 2024 to Present

Certified Medical Assistant

Certified Medical Assistant

January 2022 to August 2026

Attended Concorde Career Institute and received a medical assistant Dip!oma Medical Billing Certification

BLS Certification

CPR Certification

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