Administrative Support & Operations Leader with 20+ Years
Resume:
Idalia L. Curet
***********@*****.***
Seeking a position that will allow me to utilize my acquired skills and professional experience of 20+ years in Administrative Assistant, Customer Service, and Supervisor/managerial overseeing
The following points are highlights of my achievements: Awarded Certification in intuit QuickBooks, QuickBooks Pro/Premier 2017
Awarded Certification in Microsoft Office Specialist, Office Excel 2016
Awarded Certificate of Completion for OSHA-30
Construction Safety and Health Training
EDUCATION
SUNY ATTAIN Lab & St. John’s Place Family Center Brooklyn, NY America Works of New York, Queens, NY
LANGUAGES
English – Fluent
Spanish – Fluent
SKILLS
Strong managerial abilities
Strong organizational and
multitasking abilities
Time management and scheduling
skills
Efficient in operation system
Meditech, OmniPro, Revfinder, PAM,
eClinical, Siemens Eagle and Trac
updating software, Epaces, Emevs
verification & Verifone.
Medical Terminology, Insurance
Terminology, Coding system-
ICD9CM, CPT4, HCPCS, Modifiers,
ADA Codes, Medicare Codes,
Forms- HCFA, Workers Comp,
Medicaid, Medicare part A & B
Windows and Doors specialty
design
Extensive knowledge and
experience in real estate
development and structural design.
CONTACT
NADAP, Brooklyn, NY
Awarded Certificate in Mental Health First Aid
The Manhattan Institute New York, NY
Awarded Diploma as Medical Biller
Restoration Information Technology Education (RITE) Brooklyn, NY
Awarded Diploma in A+ Certification Training Course Pace University – World Trade Course New York, NY
Awarded Diploma in Expert Documentations
Berkeley College New York, NY
A.A.S in Business Administration
WORK EXPERIENCE
Department Supervisor/Service Desk &/Order Fulfillment Department Supervisor/Pro & Specialty
Oversaw operations and staff management across multiple areas, including the Service Desk, Pro Desk, and Specialty. Provided leadership and support to ensure top notch customer service and efficient workflow.
Handled day to day issue resolution, training of associates, and maintained compliance with store policies.
Managed Order fulfillment and monitored metrics in the store for customer orders and deliveries while ensuring products are accurate and all orders are picked up on time Oversaw operations and staff management across multiple areas, including Specialty & Pro Desk.
Provided leadership and support to ensure top notch customer service and efficient workflow.
Handled day to day issue resolution, training of associates, and maintained compliance with store policies.
Home Depot, Orlando FL July 2025-Present
Home Depot, Long Island NY
October 2020 – July 2025
LICENSES
Real Estate Agent- 2019
Wyckoff Heights Medical Center, Brooklyn NY
Revenue Cycle, Account Receivable Representative
Administrative Assistant/Revenue Cycle, A/R
Assist in all reconciliation of invoices for most of our billing vendors. Work on special projects with and for management/directors. Receive and process patient account information from Commercial, Managed Care, and Government Carriers, including Medicaid and Medicare.
Rebill, monitor, and investigate accounts using various online software programs. Correct and submitted claims as necessary, as well as followed up on balances due to the facility. Troubleshoot the different levels of AR; questionable charges, coding errors, discharge status, and adjust bills as applicable to expedite processing of accounts. Experience of the NY State Charity policy and procedure as it applies to the hospital. Handled all patient complaints and worked closely with patient advocate on levels of patient complaints. Review and answer all correspondence via Fedex, UPS, USPS, and emails. Maintained and managed all the office equipment and supplies with keeping within the budget. 2003 - December 2018
Coordinated with providers and administrative teams to track contract expiration dates and initiate timely renewals.
Managed contract renewals with insurance providers, ensuring compliance with updated reimbursement terms and hospital policies.
Analyzed contract terms to identify discrepancies in payments and support appeals for underpaid or denied claims.
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