Remote Benefits Advisor Candidate with IT & HR Support

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GLADYS D. PANTOJA

*** ****** **, *** *******, CA 213-***-****

PROFESSIONAL EXPERIENCE

IT Support, Admin Assistant & HR 2020-2021 & 2025 – Present Global Investment & Development, LLC · Los Angeles, CA

Serve as direct assistant to principals, managing all personal errands, confidential matters, travel arrangements, and household logistics across multiple properties.

Maintain the principal's calendar using Outlook, schedule appointments, coordinate meetings, and act as liaison between leadership and external stakeholders.

Manage all office procurement — assess needs, negotiate vendor pricing, and purchase supplies, equipment, and services with cost-conscious judgment.

Lead HR recruitment: source candidates, conduct initial interviews, and present top applicants to management for final decisions.

Handle first-level IT troubleshooting for internal staff and coordinate with external IT providers for complex issues, minimizing operational downtime.

Corporate English Trainer 2016 – 2017

Aperia Solutions · Ho Chi Minh City, Vietnam

Delivered in-house English training (conversational, listening, pronunciation) to ~150 IT employees of varying proficiency levels.

Developed and administered tests, exercises, and curriculum materials tailored to professional communication needs.

English Language Teacher 2014 – 2015

Global International Language Center · Son La, Vietnam Delivered English lessons across a range of classes and age groups; devised and produced original audio and visual teaching resources.

IT Helpdesk Specialist 2012 – 2013

Fujitsu Asia Pte. Ltd. · Singapore

Managed incoming calls and email incidents; performed 1st-level troubleshooting for WAN/LAN/VPN, Microsoft Exchange, Windows, and printers.

Administered Active Directory (account creation, password resets, OUs); created, updated, assigned, and closed incident tickets; escalated complex issues.

Liaised with vendors for hardware/peripheral procurement; conducted process training for new hires. Training Officer & Operations Manager 2006 – 2012

SOFIA Training & Review Center / SITEL · Philippines

Designed and facilitated training programs in Customer Service, Call Management, Conversational English, Accent Neutralization, Grammar, American Culture, and Personality Development, delivered across classroom sessions, seminars, and workshops.

Oversaw full training center operations as Operations Manager, including curriculum development, hiring, and HR functions such as interviewing prospective students and referring or placing qualified candidates with partner call center companies.

Customer Service Professional January to October 2006 SITEL Customer Care Philippines Inc. · Philippines Product Support Representative July 2005 to January 2006 Link2Support · Philippines

Technical Support Representative August 2004 to February 2005 West Contact Services Inc. · Philippines

Freelance Tour Guide Present

Self-Employed · Philippines · Singapore · Vietnam · USA Design and lead personalized guided tours across the Philippines, Singapore, Vietnam, and the United States, crafting customized itineraries that highlight cultural landmarks, historical sites, local cuisine, and unique off- the-beaten-path experiences for diverse groups of travelers. EDUCATION

Doctor of Management

International American University

Associate in Business Administration – Real Estate Concentration Learnet Academy, Los Angeles, CA

2026 – Present

2023 – 2025

Computer Information Infrastructure

Learnet Academy, Los Angeles, CA 2022

MBA – Management Information Systems

California Trinity School of Business, Los Angeles, CA 2019 – 2022 Bachelor of Science in Computer Science

STI College, Makati City, Philippines 1998 – 2003

TECHNICAL SKILLS & CERTIFICATIONS

Microsoft Certified Professional (MCP) MS Office (Word, Excel, PowerPoint, Outlook) Adobe Acrobat · Windows · Networking & VPN Basics · Smartphone & Cloud Tools · Internet Research

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