Multidisciplinary IT Professional with Web Design Focus

Matthew R. Baker

Phone: 540-***-**** ****.*******@*****.***

Innovative, results-focused, and performance-driven IT professional, armed with diversified experience and knowledge in manufacturing networking, installation, graphic design, web design, CMS, and administration. Possess proven expertise in forklifts, machine operation and executing routing procedures and troubleshooting various technology complexities; as well as integrating advanced ideas and resolutions.

Exemplify excellent customer service and communication skills in dealing with company and client’s needs and demands. Equipped with strong ability to assist and support staff to ensure efficient workflow and organizational productivity. Adept at creating technical documentation and organizing network connectivity and accessibility..

Skill Sets:

Machine Operation:

Molding Ferry, Extruder, Welder, Various line operation. Loader, Forklift, HandMRB truck

SharePoint Technologies:

SharePoint Server 2010, Microsoft Office SharePoint Server 2007, MS SharePoint Designer 2010, MS SharePoint Designer 2013, MS InfoPath, Active Directory, SharePoint 2007-2013.

Operating Systems:

IBM AS400, Microsoft Windows 98, XP, Vista, Windows 7 Apple OS 8, 9, X, Tiger and Leopard - Sierra.

Programming Languages and Web Technologies:

Microsoft Live, Overture, Norvax, CSS, HTML, Joomla, Html.

Software:

Microsoft SharePoint, Microsoft Office, Adobe Acrobat Pro, Adobe After Effects, Adobe Audition, Adobe Bridge, Adobe Encore DVD, Adobe Illustrator, Adobe Photoshop, Adobe Premiere Pro, Adobe Fireworks, Adobe Dreamweaver, Adobe Flash, Adobe Go Live, Adobe InDesign, SwishMax, iWeb, iMove HD, iPhoto, iDVD, Garage Band, Visual Hub, and QuarkXPress, BMC Remedy

Web Based Services:

Microsoft Live, Overture, Norvax, Mobile Me, PHP, MySQL, CSS, HTML, J2EE applications and Joomla

Certifications :

Web Design (EEI Communications), Flash Animation (EEI Communications), HILTI (HILTI), Ribbon Fiber Splicing (Corning), Fall Protection (White Cap) CompTIA Security +.

Work Experience:

Lifestyles Staffing/Rubbermaid

Rotational Molding Machine Operator

Winchester, VA

October 2019 – Current

•Provided day to day maintenance of molding ferries and maintain proper operation of oven and cooling sections.

•Operate molding machine and ferries.

•Trim molding for finished product.

•Assemble frames for commercial trash trucks.

•Scan and store finished products in warehouse for shipping.

•Provide and maintain operation for supervisor reports.

LaborMax/Annandale Millwork

Framer

Winchester, VA

June 2019 – October 2019

•Frame prefab walls for homes and buildings.

•Frame roof trusses.

•Package large scale skids for shipping.

•Put on particle board for outside walls for homes.

CACI

SharePoint Administrator/Database Admin 3

Crystal City, VA (Pentagon Contract)

October 2016 – February 2018

•Provided day-to-day administration and support for Microsoft SharePoint 2010 and 2013.

•Customer advocate including, performing typical administrative activities such as troubleshooting, site creation, client permissions, end-user access, workflows and problem resolution.

•Provided support for migration from SharePoint 2010 to SharePoint 2013..

•Worked with team members and business customers on SharePoint projects and tickets.

•Documenting SharePoint processes & procedures to ensure best business practices.

•Provided and helped to Develop, configure and maintain document libraries, enterprise lists, site structures and site collections based on rights and roles.

•Assisted users in the creation and management of their sites.

•Wrote end user and advanced user training to ensure ease of access and use by customer.

DataPoint

SharePoint Administrator

Beltsville, MD (Navy Contract)

December 2015 to September 2016

•Provided day-to-day administration and support for Microsoft SharePoint 2010 and 2013.

•Customer advocate including, performing typical administrative activities such as troubleshooting, site creation, client permissions, end-user access, workflows and problem resolution.

•Provided support for migration from SharePoint 2010 to SharePoint 2013..

•Worked with team members and business customers on SharePoint projects and tickets.

•Documenting SharePoint processes & procedures to ensure best business practices.

•Provided and helped to Develop, configure and maintain document libraries, enterprise lists, site structures and site collections based on rights and roles.

•Assisted users in the creation and management of their sites.

•Wrote end user and advanced user training to ensure ease of access and use by customer.

Inserso

SharePoint Analyst

Pentagon VA (DoD Contract)

January 2015 to March 2015

•Provided day-to-day administration and support for Microsoft SharePoint 2010 and 2013.

•Responsible for the transfer of DCMO client from in-house site collection to the SharePoint Center of Excellence under ITMD.

•Customer advocate including, performing typical administrative activities such as troubleshooting, site creation, client permissions, end-user access, workflows and problem resolution.

•Performed and provided SharePoint development support such as forms creation and workflows as well as providing project plans to track these enhancements via dashboards.

•Worked with team members and business customers on SharePoint projects and tickets.

•Documenting SharePoint processes & procedures to ensure best business practices.

•Provided and helped to Develop, configure and maintain document libraries, enterprise lists, site structures and site collections based on rights and roles.

•Assisted users in the creation and management of their sites

•Attended and assisted in classes to teach the end-user how to do specific roles for various permission levels.

Mindseeker Inc.

SharePoint Administrator:

FEMA Contract, Winchester VA

March 2014 to January 2015

•Provided day-to-day administration and support for Microsoft SharePoint 2010 and 2013.

•Responsible for customer end state specification requirements being met during migration from

•Microsoft SharePoint 2010 to 2013.

•Customer advocate for migration. Including performing typical administrative activities such as troubleshooting, site creation, client permissions, end-user access and problem resolution.

•Performed and provided SharePoint development support such as forms creation and workflows as well as providing project plans to track these enhancements.

•Worked with team members and business customers on SharePoint projects.

•Documenting SharePoint processes & procedures to ensure best business practices.

•Provided and helped to Develop, configure and maintain document libraries, enterprise lists, site structures and site collections based on rights and roles.

•Assisted users in the creation and management of their sites

•Backup and restore of sites/sub-sites and metadata content

Advanced Systems Development

SharePoint Administrator

Pentagon VA (DoD Contract)

October 2013 to March 2014

•Upgraded the solutions from SharePoint 2007 to SharePoint 2010

•Created stored procedures to retrieve additional data which user requests to pre-populate in the InfoPath form based on certain criteria.

•Modified the existing web service (excel services) so it retrieves the necessary information from Database

•Created a custom workflow which contains association forms where the owner of the document starts the workflow manually and adds the reviewers, pre-approvers and approvers and route the document for different levels of approval

•Simplified existing workflows

•Created Deployment documentation for applications

•Demonstrated SharePoint best practices

•Production support for various internal applications.

•Provided support to end-users for PC, applications, and hardware.

•As a fully competent specialist, assisted users with complex issues regarding client issued proprietary databases, software, software configuration control and systems.

•Also functioned as a subject matter expert in legacy customized client systems.

•Maintained network access; documents and analyzes system anomalies to ensure optimum equipment performance; determined problems for customer specific operating systems and applications and defined and classified level, priority and nature of problem, request and/or issue.

•If unable to diagnose problem and/or problem requires physical interaction with end user, would escalate problem to the appropriate team.

•Responsible for opening, tracking and closing trouble tickets using Remedy ticketing system.

•Ensured problem ownership and promoted end-user satisfaction.

•Backup and restore of site collections and metadata content

Rockwell Collins

Admin/IT Engineer - Regimental Combat Team 6 and 7

Camp Leatherneck, Afghanistan

June 2012 to July 2013

•Expertly selects appropriate media, cables, ports, and connectors to allow efficient connectivity of switches to other network devices and hosts. Created and administered a SharePoint site for 6 helps desks (2000 users) while creating a main SharePoint site.

•Created SOP’s (Standard Operation Procedures) on the SharePoint site so that cross training between government, army/marines, contractors could be seamless.

•Received two awards for SharePoint site work.

•Implemented SharePoint master pages

•Involved in SharePoint Out of the Box Configuration

•Implemented SOP (Standard Operation Procedure) Search

•Created Application Pages

•Created Custom Permission Types

•Created Custom Page Layouts

•Provides technical assistance to field engineers, technicians, and military personnel by addressing all users’ problems concerning workstations, printers, digital scanners, and voice-over-internet protocol (VoIP) phones.

•Administered the configuration and performs troubleshooting of Cisco 7960 series IP phones; physical, access, and port-level security on Cisco switches.

•Configures printers and printer software, and ensures fast connection with print server and user.

•Utilizes basic utilities, such as ping, traceroute, telnet, Secure Shell (SSH), address resolution protocol

•(Arp), and Internet protocol configuration (ipconfig) in authenticating network status and switch operations.

•Also utilized Exchange Management Console in troubleshooting user email problems and takes charge of troubleshooting, implementing, and configuring network hardware and software through innovative processes.

CACI

SharePoint Admin/Specialist

Pentagon VA (DoD Contract)

December 2011 to June 2012

•Created various sites and list permissions and assigned to user groups

•Provided end user support on every aspect of the implementation

•Developed PowerShell scripts to deploy solutions

•Created SharePoint workflows on document libraries and lists

•Prepared training materials for the business users

•Unit testing and code reviews

•Possessed technical skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.

•Experience and knowledge in installation, configuration, and troubleshooting of computers provided daily support to his government customers.

•Strong communication and excellent customer service skills were paramount in performing his daily support.

•Under general direction, provided second-tier support to end-users for PC, server, mainframe applications, and hardware.

•Handled problems that the first-tier of help desk support was unable to resolve and interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem by simulating or recreating user problems to resolve operating difficulties.

•Using his initiative, would recommend systems modifications to reduce user problems.

•As a fully competent specialist, assisted users with complex issues regarding client issued proprietary databases, software, software configuration control and systems.

•Also functioned as a subject matter expert in legacy customized client systems.

•Maintained file servers, network access; documents and analyzes system anomalies to ensure

optimum equipment performance; determined problems for customer specific operating systems and applications and defined and classified level, priority and nature of problem, request and/or issue.

•If unable to diagnose problem and/or problem requires physical interaction with end user, would escalate problem to the appropriate team.

•Responsible for opening, tracking and closing trouble tickets using Remedy ticketing system.

•Ensured problem ownership and promoted end-user satisfaction.

American Systems Corporation

Installer/Tech.

Chantilly, VA (CIA Contract)

June 2010 to December 2011

Worked independently or as part of a team as directed by a Site Lead or a Project Manager. Demonstrated proper procedures for installing, terminating, testing, troubleshooting and documenting a cable plant system to team members. Generated equipment lists and bills of material for completing a specific task. Also interfaced with the customer as required on a day to day basis, informing their Project Manager of any possible problems or changes in the scope of work.

Worked independently or as part of a crew terminating and testing copper and fiber optic cable, installing cable trays and various other types of cable support hardware. Proficient in the use of hand tools, including various punch tools, test equipment, and various power tools such as hammer drills and saws.

Has working knowledge of various cable plant configurations such as STAR, BUS and RING.

Has working knowledge of various cable plant configurations use to support such networks as ETHERNET, TOKEN-RING and FDDI.

Has working knowledge of EIA/TIA requirements such as distance limitations and pin configurations.

Vista

Installer/Tech.

Chantilly, VA (DoD Contract)

September 2009 to March 2010

Familiar with all EIA/TIA standards and became capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable and installed support structures including J-hooks, support rings, cable slings and cable tray / ladder rack. Termination of work station outlets and closet equipment (110 & 66 blocks, Patch panel). Unicam fiber termination. Experience with ribbon fiber termination and splicing. Experience with both ends of basic level testing as well as high level testing and documentation. Termination experience with multi-pair / strand cable (Copper and fiber). Capable of reading blue prints, identifying cable paths and some assistance with site surveys, and bidding. Capable of leading small crews of 3-7 technicians.

Valley Health Systems

AS400 Operator

Winchester, VA (Manpower Contract)

January 2009 to May 2009

Managed the intranet site for Network Operations Center via SharePoint. Troubleshoot network, Citrix, and various applications. Network Administration through Active Directory and AS400. Coordinated support across desktop, network, web and telecom teams. Backup servers, TST, Platters, support and edit J2EE web applications via IBM Rad 5 and Server Clusters. Provided support of various hospital applications relating to functionality, and user accounts. Created a SharePoint intranet site for cross department information sharing a Standards of Performance data base.

Leads.com

Installer/Tech,

Manassas, VA

02/2009 – 05/2009

Created and managed 43 Web sites. Created flash based banners. Implement SEO technologies along with JavaScript. Redesigned the corporate Web site. Marketing strategies from print media to web based marketing. Online database via MySQL and Joomla based content management.

Baptist Medical Center

Web Master, Montgomery, AL

10/2006 – 12/2008

Managed the intranet site for print on demand for patient records and nursing for the largest health care provider in central Alabama with 3,500 employees and 684 beds. Responsible for networking and maintaining 30 PCs and Macintosh computers through VLAN, Network Administration, Billing, Account Management. Coordinated support across desktop, network, web and telecom teams. Also was responsible for intranet/extranet design and maintenance.

Xerox Managed Services

Xerox Graphic Specialist, Montgomery AL

01/2005 – 10/2006

Organized and facilitated regular meetings with customers to understand business requirements and ensure high level of customer satisfaction. Maintained the intranet site for print on demand of logos, brochures, business cards, mailers. Responsible for designing and networking 15 PCs and Macintosh computers through VLAN, Network Administration, Billing, Account Management.

HealthTrust Financial

Web Master, Montgomery, AL

11/2004 – 01/2005

Hired as a contractor for a large insurance institution to improve internal communication and lead generation for six states. Researched and negotiated partnerships with Overture.com and Norvax to search list and track quotes and leads resulting in more quality leads and an online quoting system.

Managed the company website using Adobe Photoshop, Adobe illustrator, Macromedia Fireworks, Macromedia Dreamweaver, Macromedia Flash and Freehand to create animation by importing graphics into Macromedia Flash while implementing action script. Created print media using Adobe and Macromedia applications to create graphics and QuarkXPress.

Various Web Design/Graphics Positions

Northern VA, 07/1997 – 11/2004

Conducted consultative meetings with clients, designed and scripted websites using Adobe Photoshop, Illustrator, Macromedia Fireworks and Freehand for the graphics and importing them into Dreamweaver for table layout, links, and html, publishing, and browser preferences, managed client relationships and created marketing brochures and print media

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