Medical Administrative Assistant - Patient Services Specialist
Resume:
Shaniqua Green
Birmingham, AL ***** 205-***-**** ***********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Accustomed to working in fast-paced hospital environment.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Attention to detail needed to maintain high levels of accuracy.
Provide customer service in a professional, timely, and efficient manner.
Actively participate in learning opportunities and adapt to new environments.
Communication Platforms – Zoom, Google Meet, and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration
Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance
Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge
Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT
Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2026
Introduced to the following concepts:
Medical terminology and general medical office procedures.
Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.
Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.
Medical ethics and compliance including HIPAA privacy and security guidelines.
PROFESSIONAL EXPERIENCE
St. Vincent’s East – Birmingham, AL 04/2025 – Present
Cafeteria Worker / Customer Service
Perform skilled tasks necessary for the preparation and serving of meals.
Operate cash register, collect payments, and keep work area clean and sanitized.
Meet standards of local, state, and federal health and safety regulations.
Establish priority order of tasks necessary to complete an assignment.
Wells Fargo – Birmingham, AL 01/2020 – 04/2025
Customer Service Representative – Call Center
Provided high volume inbound call support for Wells Fargo customers.
Worked closely with clients to deliver relevant, loyalty-building customer service and technical support.
Solved problems and technical issues in a timely manner and resolved by escalation if necessary.
Updated account information, and documented activities and interactions in an accurate and thorough manner.
Maintained confidentiality of private information.
Grandview Medical Center Hospital – Birmingham, AL 12/2015 – 11/2019
Dietary Clerk
Placed food orders, paid close attention to detail to ensure accuracy of special dietary requirements, and maintained clean and sanitary conditions.
Ensured customers and families received the highest quality of service in an attentive and responsive manner.
Worked as part of a team and interacted with diverse customers and staff members.
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