Compassionate Call Agent with Service Excellence
Resume:
****************@******.***
Emporia, VA 23847
Skills
Interpersonal Skills
Quality Assurance
Analytical Abilities
Data Gathering
Resolving Issues
Gathering Information
Problem-Solving Skills
Customer Communications
Quality Control
Answering Questions
Education And Training
06/2005
High School Diploma:
Greensville County High School
Emporia, VA
Cierra Harrison
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Offering expertise in ADT SOLAR with 2 years of experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Experience
ADT Solar - Call Agent
Mandeville, LA
12/2021 - Current
Greeted customers in a professional and courteous manner.
Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Provided accurate information on products and services to customers.
Resolved customer service inquiries promptly and efficiently.
Processed orders accurately and timely.
McDonald's - Cashier Trainer
Emporia, VA
06/2010 - 12/2023
Instructed cashiers on proper procedures for handling money and credit card transactions.
Demonstrated how to use the point-of-sale system efficiently and accurately.
Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Provided feedback to cashiers on their performance, both verbally and through written evaluations.
Conducted regular audits of cash registers to ensure accuracy of transactions.
Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
Reviewed sales reports to identify areas of improvement in customer service or operational processes.
Collaborated with management team to improve overall customer experience at the store level.
Assisted in developing policies and procedures related to store operations and customer service standards.
Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
Monitored cashier performance by observing employees' interactions with customers during shifts.
Care Advantage, Inc. - CNA
Emporia, VA
06/2010 - 11/2021
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Reported changes in patient condition to registered nurse or physician.
Transported patients to treatment units, using wheelchair or strher.
Answered call lights promptly and responded to patient needs accordingly.
Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Observed patients for any changes in their physical or mental condition.
Served meals to patients in their rooms and assisted with feeding when needed.
Cleaned and sanitized patient rooms according to established protocols.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Took temperature readings orally or rectally as instructed by the RN or MD.
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Provided comfort measures such as back rubs and positioning pillows for added comfort.
Moore Home Health Care - CNA
Emporia, VA
10/2011 - 12/2012
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Reported changes in patient condition to registered nurse or physician.
Transported patients to treatment units, using wheelchair or strher.
Answered call lights promptly and responded to patient needs accordingly.
Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Observed patients for any changes in their physical or mental condition.
Served meals to patients in their rooms and assisted with feeding when needed.
Cleaned and sanitized patient rooms according to established protocols.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Collected specimens for testing purposes upon request from physicians or nurses.
Administered medications as directed by registered nurse or physician.
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