Customer Service & Guest Experience Specialist

FABIANA

DOMINGUEZ

346-***-**** ******************@*****.***

**** ****** **** **, ******, Texas 77384

Experience

Hostess / Café Attendant / Games Attendant

Main Event Entertainment Shenandoah, Tx 07/2017 — 07/2025 Welcomed and greeted all dining guests while collecting necessary details regarding their visit. Managed table rotations and maintained an accurate, up-to-date waitlist. Escorted guests to their tables or coordinated with the hosting team for efficient seating. Communicated effectively with servers and guests via table touches to ensure a seamless dining experience. Upheld rigorous cleanliness and safety standards throughout the facility. Provided a professional farewell to guests, thanking them for their visit and inviting them to return. Greeted all guests warmly while serving as a brand ambassador to promote an engaging and fun atmosphere. Recommended menu items and verified order accuracy to enhance the guest experience. Prepared quick-service food and beverages in strict accordance with recipes and company standards. Delivered food and beverages promptly while anticipating and fulfilling guest needs. Processed payment transactions efficiently and maintained positive guest relations. Monitored activities including laser tag, virtual reality rides, and the prize center to ensure areas were stocked, clean, and safe.

Created memorable guest experiences by providing exceptional and proactive service. Assisted guests with inquiries regarding point redemption and loyalty programs. Performed minor repairs and routine maintenance on arcade games and laser tag equipment. Collaborated with the technical team to report equipment wear, tear, and damage for timely resolution. Cashier

Tutti Frutti Spring, TX 07/2018 — 12/2018

Processed cash and credit transactions accurately while maintaining a balanced register and providing excellent customer service.

Prepared and served frozen yogurt products according to company standards and specific customer requests.

Restocking supplies

Maintained cleanliness of self-serve stations and strictly adhered to food safety guidelines and health department regulations.

Hostess

Avenida Brazil Shenandoah, TX 06/2019 — 08/2019 Provide a professional and welcoming greeting to all guests upon arrival. Coordinate guest seating while accommodating special requests and accessibility needs. Effectively manage the waitlist by recording guest details and providing accurate wait-time estimates. Direct incoming calls and manage the digital restaurant reservation system. Inspect dining areas to ensure proper table presentation and completeness prior to guest seating. Education

Oak Ridge High School, 08/2017 — 06/2020

Skills

Customer Service Time Management Work Ethic

Decision Making

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