Patient Services & Scheduling Specialist
Resume:
CANDICE LESKE
Saint Michael, MN ***** +1-612-***-**** **********@******.***
Professional Summary
Detail-oriented Customer Experience Representative with 4+ years of diverse experience in healthcare, administration, and military service. Certified Medical Administrative Assistant skilled in client service, appointment scheduling, and team leadership. Currently pursuing a Bachelor's in Psychology, seeking roles in patient services, scheduling, or administrative support to deliver exceptional service and organizational excellence. Willing to relocate to: Remote
Work Experience
Customer Experience Representative Associate
Allina Health Coon Rapids, MN
January 2026 to Present
* Delivered high-quality customer service to patients and families in a healthcare setting.
* Managed patient inquiries and appointment scheduling using computer systems and Microsoft Teams.
* Demonstrated strong phone etiquette and communication skills during patient interactions.
* Maintained accurate records and ensured confidentiality of patient information.
* Collaborated with healthcare team members to resolve patient concerns and improve service delivery.
* Utilized attention to detail and organizational skills to support daily administrative operations.
* Assisted with front desk duties, including greeting visitors and managing check-in processes. Customer Experience Representative Associate
Allina Health Coon Rapids, MN
January 2026 to Present
• Delivered high-quality customer service to patients and families in a healthcare setting, achieving consistently positive feedback
• Managed patient inquiries and appointment scheduling using computer systems and Microsoft Teams, improving scheduling efficiency
• Demonstrated strong phone etiquette and communication skills during patient interactions, resulting in enhanced patient satisfaction
• Maintained accurate records and ensured confidentiality of patient information, supporting compliance with HIPAA regulations
• Collaborated with healthcare team members to resolve patient concerns and improve service delivery, increasing patient retention
• Utilized attention to detail and organizational skills to support daily administrative operations, reducing errors in documentation
• Assisted with front desk duties, including greeting visitors and managing check-in processes, streamlining patient flow Gaming Audit Assistant
American Legion Post 567 Saint Michael, MN
June 2021 to July 2022
- Verified financial transactions and maintained records
- Supported audit processes
Talent Acquisition / Operations Support
Elior North America (Remote, Contract) Remote
March 2020 to April 2021
- Recruited, interviewed, and onboarded candidates with attention to individual strengths and needs.
- Partnered with HR to align staffing goals with organizational culture.
- Demonstrated excellent interpersonal and communication skills in candidate engagement. Assistant Manager
Cosmoprof Eden Prairie, MN
October 2017 to October 2019
- Led a team focused on client service, relationship building, and professional growth.
- Managed inventory, purchasing, and daily operational processes.
- Resolved customer concerns with empathy and professionalism. Administrative Assistant/Receptionist
Bison Thunder Motorcycle Saint Michael, MN
April 2017 to August 2017
- Delivered outstanding client service and supported overall business operations.
- Managed sales documentation, merchandising, and administrative coordination. - Contributed to a positive customer experience through attention to detail and responsiveness. On-Call Educator
Aveda Institute Minneapolis, MN
August 2016 to April 2017
- Provided individualized instruction and mentorship to students.
- Guided learners in professionalism, communication, and client interaction.
- Ensured compliance with State Board and NACCAS standards. Seabee Construction Builder
United States Navy, USN New York, NY
August 1990 to July 1994
* Constructed and maintained facilities as part of the US Navy Seabees Construction Battalion.
* Operated heavy equipment and performed manual labor in diverse environments.
* Demonstrated leadership and teamwork while completing construction projects under tight deadlines.
* Followed safety protocols and military procedures to ensure project success.
* Received Honorable Discharge and Navy Service Medal for dedicated service. Education
Psychology (Bachelor's)
Anoka-Ramsey Community College Cambridge, MN
January 2025 to Present
Psychology (Bachelor's degree (in progress))
Anoka-Ramsey Community College Cambridge, MN
January 2025 to Present
Medical Administration Assistant (Medical Administration Assistant) Summit Academy OIC Minneapolis, MN
October 2019 to April 2020
Medical Administration Assistant (Certification)
Summit Academy OIC Minneapolis, MN
October 2019 to April 2020
General Studies (High school diploma)
Spring Lake Park Senior High School Spring Lake Park, MN September 1986 to June 1989
Skills
Typing Microsoft Word In-person customer service Client services iOS HIPAA English Assistant manager experience Customer support ticket management Microsoft Office Maintaining patient confidentiality Office experience Google Workspace Customer follow-ups Call center experience Customer service Microsoft Outlook Administrative Support HIPAA compliance Call center agent experience Customer support - Customer support experience (1–2 years) Medical terminology Basic math Medical scheduling Military Customer support experience within healthcare industry POS systems Patient record management Microsoft Teams Appointment scheduling Windows Cosmetology Medical administrative support - Medical administrative support experience (1–2 years)
Languages
English
Certifications and Licenses
Cosmetology License
Certified Medical Administrative Assistant
Nail Technician License
Driver's License
Cosmetology Manager License
September 1996 to Present
Groups
CHARITABLE AFFILIATION
Playforpatrick.org
The American Legion
Crow River Thunder
Thunder for a cause
Additional Information
Authorized to work in the US for any employer
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