Housekeeping Supervisor Candidate with 20+ Years Experience
Resume:
Birdell Moore
************@*****.***
Professional Summary
Experienced Janitorial Manager with over 20 years of experience in the industry, strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through. Strong commitment to high level service and quality standards, proficient written and verbal communication skills. Ability to lead by example, work under pressure and meet established goals and objectives.
Work Experience
Janitorial Area Manager
East Side Janitorial Service - Chester, PA November 2014 - March 2025
Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, inspections, overall inventory, equipment usage, budget control, employee performance appraisals, troubleshooting, problem solving, orientation, training of Account Supervisors and staff, customer relations, special project work as requested, safety protocols, training, payroll, interview and termination processes, performance and disciplinary actions of employees. Ensure that all managed services are being provided in a proper and cost-effective manner.
Director of Housekeeping and Laundry
The Sisters of St. Francis of Philadelphia - Aston, PA June 2009 - October 2014
Oversee and manage the daily operations of the housekeeping and laundry departments to ensure that the highs standards of service and cleanliness are met throughout the convent and in specified areas within responsibility. Motivate and direct staff to ensure consistent and outstanding productivity, completing all necessary administrative duties and reports. Inspect facilities and recommend. Repairs when needed. Assist in ensuring a safe working environment throughout the facility for all employees. Provide leadership and direction to housekeeping and laundry staff. Evaluate human resource needs, hire and train personnel. Responsible for daily quality control programs, maintaining budget compliance and maintaining good working relationship with facility personnel.
Janitorial Area Manager
In and Out Maintenance Services - Yeadon, PA January 2000 - May 2009
Plan, develop, organize, implement, evaluate and direct the programs and activities of the Housekeeping Department. Review and evaluate the work performance of assigned personnel as well as counsel and discipline assigned personnel per established company policies. Prepare payroll records and related paperwork. Provide Quality Control reports and discuss concerns with Management to ensure customer satisfaction. Order and requisition supplies through the approved process. Responsible for daily quality control programs, maintaining budget compliance, and maintaining good working relationship with facility personnel. Evaluate human resources needs, hire and train personnel.
Education
Wilmington Community College - Wilmington, DE Business Management Courses - October 2014 - December 2014
Penncrest High School - Media, PA Diploma Received
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