Business Solutions & Relationship Specialist

YASMEEN DYCE

Orlando, FL ***** 407-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Results-driven and client-focused professional with 8+ years of combined experience in sales, client relationship management, and administrative operations. Adept at cultivating trust, assessing client needs, and presenting tailored business and financial solutions that enhance customer satisfaction and drive revenue growth. Seeking to leverage this expertise as a Business Solutions Advisor at Bank of America.

CORE COMPETENCIES

Relationship Management Solution-Based Sales Business Development Financial Transactions CRM Systems Prospecting Market Analysis Project Management PROFESSIONAL EXPERIENCE

Administrative & Operations Lead Install Brick Paver Orlando, FL June 2024 – Present

• Serve as the company’s main client liaison, strengthening brand presence in U.S. markets and developing key commercial accounts.

• Manage purchasing, vendor relations, and budget tracking to align procurement with company financial goals.

• Implemented new order-tracking system, reducing supply delays by 18% and improving vendor accountability.

• Developed and facilitated onboarding/training for new administrative staff and client service personnel.

• Support CEO in strategic planning, reporting, and cross-departmental coordination to ensure project success.

Executive Administrative Assistant Debt Collectors International Maitland, FL Apr 2023 – Oct 2023

• Provided direct executive support, overseeing scheduling, payment processing, and confidential correspondence.

• Processed client payments exceeding $100K monthly with zero discrepancies.

• Prepared client account reports, tracked key metrics, and managed sensitive data with high confidentiality.

• Streamlined client communications workflow, improving response times by 30%. Sales Representative Apex Auto Glass Orlando, FL Oct 2022 – Dec 2023

• Exceeded monthly sales quotas by 20–30% through proactive lead generation and personalized outreach.

• Delivered compelling sales presentations to new clients, emphasizing product quality, warranties, and value.

• Maintained CRM records, tracked pipeline conversions, and coordinated with operations for timely installations.

• Strengthened long-term customer relationships through attentive post-sale service and issue resolution.

Lead Manager SellThatFloridaHouse.com Winter Park, FL May 2022 – Oct 2022

• Managed inbound and outbound lead flow for real-estate investment operations, maintaining a 90% follow-up rate.

• Scheduled appointments for senior closers and coordinated customer communications via CRM and calendar tools.

• Conducted preliminary financial screenings and property intake forms to qualify potential sellers and buyers.

• Developed client database tracking metrics for outreach performance and ROI analysis. Sales Representative / Insurance Connector Momentico Marketing Miami, FL Jun 2020 – Jan 2021

• Matched clients with licensed insurance agents based on individualized needs analyses.

• Explained policy benefits, premiums, and eligibility in compliance with federal guidelines.

• Processed client information with accuracy, contributing to a 15% increase in successful enrollments. Customer Service & Sales Associate U-Haul International Phoenix, AZ Jun 2019 – Mar 2020

• Managed high-volume inbound and outbound calls assisting customers with rentals, reservations, and billing.

• Handled client payments, resolved escalations, and identified upselling opportunities on insurance and storage plans.

• Achieved 98% customer-satisfaction rating and consistently met daily call-handling metrics. Retail Associate Kohl’s Department Stores Altamonte Springs, FL Oct 2016 – Oct 2018

• Delivered exceptional service by assisting customers with purchases, credit applications, and store promotions.

• Processed payments accurately and consistently exceeded targets for new account openings.

• Supported inventory control and floor merchandising to maintain store presentation standards. EDUCATION & PROFESSIONAL DEVELOPMENT

Project Management Certification (In Progress) — Purdue Global University Expected Completion: 2025

Associate of Arts, Liberal Arts — Seminole State College, Sanford, FL Graduated: May 2018

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