Medical Administrative Assistant - Healthcare & Admin Support

Cavelle O Maynard

Hyattsville, MD ***** 202-***-**** ********.*******@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by healthcare industry, accounting, administrative assistant and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

High Academic Honors Recognition – Dean's List Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communicate information to diverse client populations and follow policies as they relate to confidentiality regulations.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Able to work in team-based environments with emphasis on quality, performance, accountability, and customer service.

Accounting Software – Sage Peachtree.

Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 41 WPM. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Transcription Basic Coding Skills for ICD-10 & CPT Check In Check Out Data Entry Release of Information Medical Laws & Ethics Claims Appeal Process HIPAA Compliance Insurance Verification Medical Terminology Billing Cycle CMS 1500 Claim Form Medicare Medicaid HMO PPO Anatomy & Physiology Third Party Billing Patient Processing Patient Registration Medical Records Management Medical Billing Knowledge EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2026 Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2025 Introduced to the following concepts

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines. Edexcel – Wales, UK Higher National Diploma – Business and Management, 2008 HEALTHCARE INDUSTRY EXPERIENCE

Private Duty Care – Hyattsville, MD 05/2022 – Present Caregiver

Provide personal care and assist with activities of daily living – hygiene, feeding, and mobility.

Prepare meals, administered prescriptions, monitored health changes, and implemented safety measures to prevent falls.

Enhanced cognitive and emotional well-being through memory-stimulating activities, social engagement, structured routines, and coordination with healthcare professions. Capital Cardiology Consultants – Glendale, MD 05/2025 – 09/2025 Medical Front Desk Receptionist / Customer Service

Answered incoming phone calls, checked patients in and out, verified insurance coverage, and collected copayments.

Scheduled appointments, faxed referrals, and worked collaboratively with staff members.

Adhered to HIPAA guidelines to ensure patient privacy and confidentiality. Cavelle O Maynard Cont.

PROFESSIONAL EXPERIENCE

Global Consulting Inc – Charlestown, Nevis 03/2021 – 03/2022 Administrative Assistant /Accounting Clerk

Handled inbound and outbound telephone calls, responded to emails, and used Sage Peachtree software.

Managed financial transactions and records, including processing accounts payable and receivable, verified invoices, reconciled accounts, and prepared reports to support budgeting and compliance.

Handled vendor and client communications by resolving billing inquiries, coordinating payments, and ensuring timely follow-ups to maintain strong financial relationships.

Streamlined administrative operations by organizing records, preparing documents, scheduling meetings, and assisting with internal audits to improve efficiency and accuracy. St. Kitts-Nevis-Anguilla National Bank Limited – Central St, Basseterre 06/1988 – 12/2020 Direct Administrative

Managed incoming and outgoing calls for the CEO, ensuring all calls were appropriately handled before being transferred.

Reported directly to the CEO and used Sage Peachtree accounting software.

Managed complex schedules, coordinated travel, and prepared confidential reports with accuracy and discretion.

Prepared documents, maintained financial records, and ensured strict regulatory compliance.

Managed client and stakeholder relations by handling inquiries, facilitated communication, and delivered customer service.

Improved office operations by streamlining workflow, enhanced filing systems, and oversaw high-priority projects.

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