Versatile Customer Service and Logistics Professional

Mary Hall

Round Rock, *****, +1-254-***-****, **********@*****.***

SUMMARY Dedicated and resourceful professional with extensive experience in customer service, retail management, and logistics support. Proven ability to manage store operations, track shipments, and provide exceptional customer care. Skilled in cash handling, inventory control, and promoting services through various channels. Eager to leverage a strong work ethic and organizational skills to contribute to a dynamic team and enhance operational efficiency. WORK EXPERIENCE

Store Manager

Davenport Liquor Store

12/2023 – Present Taylor

Managed daily store operations from opening to closing, six days a week. Ensured shelves were consistently stocked and maintained a high standard of store cleanliness.

Executed daily setup of promotional signage and store decor. Assisted customers with product selection and provided detailed information to address inquiries.

Drove sales and brand awareness through social media engagement, newspaper advertisements, and in-store promotions. Verified accuracy of all night deposits at the end of each business day. Oversaw incoming inventory orders and disseminated operational reports to the owner.

Procured necessary store supplies and managed incoming telephone communications.

Accounting Specialist/Debt Collections

Speed Industrial Welding & Gas

01/2024 – 06/2024 Taylor

Initiated outbound calls and dispatched collection emails to resolve outstanding debts.

Negotiated and formalized payment arrangements with clients. Provided front-desk support for order processing as needed. Position concluded due to company acquisition and subsequent layoff. Logistics Support

Total Quality Logistics

03/2021 – 06/2023 San Antonio

Managed inbound and outbound communications with truck drivers, dispatchers, and brokers.

Coordinated and monitored the end-to-end tracking of shipments across various locations.

Facilitated problem-solving and provided support to colleagues by addressing their questions.

Served as Charity Captain, organizing and coordinating volunteer events for various charitable organizations.

Received a letter of recommendation from supervisor for outstanding performance.

Self Employed

Rover.com

01/2016 – 06/2023 San Antonio

Provided comprehensive pet care services for clients' animals during their absence.

Executed daily dog walking routines and managed pet waste cleanup. Implemented basic training exercises as per client instructions. Administered prescribed medications to pets according to veterinary guidelines.

Ensured a nurturing and affectionate environment for all animals under care.

Cared for a diverse range of animals including reptiles, birds, fish, canines, felines, and small mammals.

Delivered daily progress updates and reports to pet owners. Security Guard

Allied Universal

01/2021 – 12/2021 San Antonio

Ensured site security and safety for designated locations. Conducted thorough observations and documented all relevant incidents and activities.

Packager

Digi-Key Electronics

11/2017 – 02/2021 Thief River Falls

Efficiently packaged orders to ensure product integrity and safe arrival. Received recognition for punctuality and accuracy in packaging procedures. Acknowledged for exceptional diligence in verifying all order components. Commended for maintaining a high standard of workplace cleanliness and organization.

Praised for independent performance at multiple workstations. Consistently provided voluntary assistance to teammates with their order fulfillment.

Overnight Cashier/Customer Service

HOLIDAY STATION STORE

01/2016 – 11/2017 Bemidji

Commended for superior cleaning and organizational abilities. Recognized for strong dependability and a dedicated work ethic. Demonstrated exceptional customer service skills.

Customer Service Representative/Data Entry Specialist SYNERGY SOLUTIONS

01/2015 – 01/2016 Bemidji

Delivered outstanding customer service, earning commendations for skill. Noted for exceptional accuracy in data verification processes. Recognized for maintaining a high degree of cleanliness and organization. Consistently offered support to colleagues without direct request. EDUCATION

PENN FOSTER UNIVERSITY

Certification, Dog Training and Behavioral Health

Bemidji

HEARTLAND CHRISTIAN ACADEMY

High school diploma

2004 – 2006 Newark

SKILLS Clerical experience Hospitality management

Basic first aid for animals Warehouse Experience

Administrative experience Animal care

Assembly Customer satisfaction tracking

Microsoft Office Pet grooming

Retail store experience Animal behavioral training Google Workspace Animal trainer experience

Closing sales Caregiving

Cash handling First aid

Weight handling in the workplace Account management Windows Customer relationship management

Security Productivity software

Deal closing Marketing

Household pet care experience Pet care

Dog handling Appointment scheduling

Materials Handling Multi-line phone systems

Office phone management Computer skills

Pallet Jack Call center experience

Supply chain management Retail management

Management Front desk

POS systems Animal restraint

Business management Solution development

Expert with various Packaging

Machines

Accounting and finance experience

Microsoft Excel Microsoft Word

Office management Grocery store

Microsoft Outlook Animal handling

Surveillance Computer operation

Technical Proficiency Inventory control

Word processing Pet safe transportation

Basic math Pet sitter experience

Customer service problem-solving Supervising experience Good Time Management Change management

Excellent Communicator Team management

Organizational skills Team leadership

Exceptional Customer Service Thinking Skills

Superior Safety Skills Advanced Anticipation Skills Dog Training and Behavioral Health

PENN FOSTER UNIVERSITY

2017

Driver's License 2023

CERTIFICATES

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