Appian Developer

Sai Rashmitha

Senior Appian Developer

Gmail: ************@*****.***

Phone: +1-469-***-****

PROFESSIONAL SUMMARY

Appian Developer with around 5+ years of experience designing and developing workflow automation solutions across banking, healthcare, telecom, and enterprise operations domains. Skilled in building Appian applications using SAIL, Process Models, Records, Expression Rules, and Integration Objects to streamline business processes and improve operational efficiency. Experienced in integrating Appian with REST/SOAP APIs, SQL Server, Oracle, Salesforce, ServiceNow, and enterprise backend systems. Strong knowledge of workflow automation, access management, SLA monitoring, audit compliance, and enterprise application support. Hands-on experience working in Agile/Scrum environments with tools such as Jira, Azure DevOps, Git, Jenkins, and CI/CD pipelines. Proven ability to collaborate with cross-functional teams, troubleshoot production issues, and deliver scalable and user-friendly Appian solutions.

CERTIFICATIONS

Appian Certified Associate Developer

TECHNICAL SKILLS

Category

Skills

Appian Core

SAIL, Process Models, Records, Sites, Portals, Tempo, Data Fabric, Expression Rules, Decision Rules, Constants, CDT Design

Appian Advanced

RPA, Intelligent Document Processing (IDP), Appian AI, Document Extraction, Record Types, Interfaces, Query Optimization, Performance Tuning

Integration

REST APIs, SOAP Web Services, Web APIs, JSON/XML, Kafka, Dell Boomi, Appian Connected Systems, Integration Objects

Programming Languages

Java, Python, SQL

Databases

PostgreSQL, Oracle, SQL Server, Data Modeling, Query Optimization, Stored Procedures

Cloud Platforms

AWS (API Gateway, Lambda, RDS, EKS, S3), Cloud Architecture

DevOps & CI/CD

Jenkins, Git, GitHub, Bitbucket, CI/CD Pipelines, Deployment Automation, Release Management

Containers & Orchestration

Docker, Kubernetes

Security

OAuth 2.0, JWT, SAML, Okta, Role-Based Access Control (RBAC), Secure API Authentication

Testing & Performance

JMeter, Unit Testing, Integration Testing, Performance Testing, Load Testing

Monitoring & Logging

Splunk, Application Monitoring, Log Analysis, Error Handling, Alerting

Tools & Utilities

Postman, SonarQube, Power BI, Excel, Swagger

Methodologies

Agile, Scrum, SDLC, Waterfall

PROFESSIONAL EXPERIENCE

Client: Centene Corporation, St. Louis, MO Apr 2025 – Present

Role: Senior Appian Developer

PROJECT Description: Developed an Appian-based workflow platform to automate healthcare processes including eligibility verification, prior authorization, claims intake, and approval workflows. Designed scalable Appian applications integrated with Oracle and enterprise healthcare systems using REST/SOAP APIs. Improved operational efficiency through workflow automation, database optimization, and performance tuning.

Responsibilities:

• Designed and developed enterprise Appian BPM applications including Process Models, SAIL Interfaces, Records, Record Types, Reports, Dashboards, and Smart Services.

• Built scalable Appian Process Models with subprocesses, timers, escalations, exception handling, automated routing, and SLA-driven workflows to streamline healthcare operations.

• Developed dynamic SAIL interfaces with validations, conditional rendering, role-based security, and responsive user experiences.

• Implemented Appian Records, Record Types, CDTs, and Data Stores to support secure and efficient data management.

• Designed and optimized Oracle database schemas, tables, relationships, and indexing strategies to support Appian workflow applications.

• Developed PL/SQL stored procedures, functions, triggers, and packages for backend processing, data validation, workflow automation, and reporting requirements.

• Integrated Appian applications with Oracle databases, external healthcare systems, and third-party platforms using REST/SOAP APIs, Web Services, and Appian Integration Objects.

• Performed SQL and Oracle query optimization, indexing, and performance tuning to improve application responsiveness and reduce database bottlenecks.

• Developed reusable Expression Rules, Decision Rules, Integration Objects, and Appian components to improve maintainability and accelerate development cycles.

• Participated in application deployments, release management, environment migrations, production support, and CI/CD activities using Git, Jenkins, and Azure DevOps.

• Managed sprint activities including backlog grooming, sprint planning, daily standups, code reviews, retrospectives, and release coordination in Agile/Scrum environments.

• Worked with scheduled database jobs and automation processes for batch updates, data synchronization, cleanup activities, and audit record archival.

• Troubleshot complex application and database issues by performing root cause analysis, workflow debugging, performance monitoring, and issue resolution.

• Collaborated with business analysts, architects, DBAs, and stakeholders to translate business requirements into scalable Appian and Oracle solutions.

• Mentored junior developers, conducted code reviews, enforced Appian development best practices, and supported knowledge-sharing initiatives across the team.

• Coordinated SIT, UAT, integration testing, and production validation activities to ensure high-quality releases and application stability.

Environment: Appian 23.x–24.x, SAIL, Process Models, Records, Record Types, Sites, Portals, Data Fabric, RPA, Intelligent Document Processing (IDP), Decision Rules, Expression Rules, Integration Objects, Connected Systems, REST/SOAP APIs, OAuth 2.0, SAML, Eligibility / Healthcare APIs, Oracle, PostgreSQL, Jenkins, Git, CI/CD Pipelines, AWS (Lambda, API Gateway, RDS, S3), Docker, Kubernetes, Splunk, JMeter, Agile/Scrum

Client: Hotwire Communications, Fort Lauderdale, Florida Jan 2024 – Mar 2025

Role: Senior Appian Developer

PROJECT Description: Built an Appian application to track and resolve network incidents with SLA monitoring and automated escalation. Integrated with ServiceNow for real-time ticket synchronization. Developed dashboards for operational visibility and performance tracking. Improved incident resolution time and overall service efficiency.

Responsibilities:

Developed an Appian-based incident management workflow system to track network incidents and automate SLA-driven escalation.

Designed Appian workflows with SLA timers, escalation rules, priority-based routing, and automated task assignments.

Built interactive SAIL dashboards for operations teams showing real-time incident status, resolution tracking, and workload monitoring.

Integrated Appian with ServiceNow using REST APIs for ticket synchronization and automated incident updates.

Implemented secure integration logic with retry handling, error logging, and response validation for high availability.

Developed and maintained Appian Records for incidents, teams, and SLA tracking, improving data consistency and reporting accuracy.

Worked with SQL Server to validate backend data, improve query performance, and troubleshoot workflow-related data issues.

Used Git for version control and collaborated with development teams using branch strategies and merge practices.

Managed Agile tasks using Jira, ensuring timely delivery of sprint commitments and user story implementation.

Supported post-deployment activities including smoke testing, production issue fixes, and workflow enhancements.

Implemented role-based access control at database level using SQL Server security roles, permissions, and schema-level access.

Environment: Appian 21.x–23.x, SAIL, Process Models, Records, Record Types, Sites, Portals, RPA, Expression Rules, Decision Rules, Integration Objects, Connected Systems, ServiceNow APIs, REST/SOAP APIs, Oracle, PostgreSQL, Jenkins, Git, Splunk, JMeter, Postman, CI/CD Pipelines, AWS (Lambda, API Gateway), Agile/Scrum

Client: Truist Bank, Charlotte, NC Jan 2022- oct 2023

Role: Appian Developer

PROJECT Description: Developed an Appian-based workflow and access management application for Truist Financial Corporation to simplify and automate employee access requests across banking systems and internal applications. The application improved request tracking, approval visibility, and compliance monitoring by introducing secure multi-level workflows, automated validations, and centralized audit reporting for banking operations.

Responsibilities:

Designed and optimized Oracle database schemas, tables, indexes, and relationships to support Appian BPM applications and enterprise workflows.

Developed PL/SQL stored procedures, functions, and triggers to automate backend processing, data validation, and reporting activities.

Integrated Appian applications with Oracle databases using Data Stores, CDTs, stored procedures, and web service integrations, ensuring high-performance data exchange.

Performed Oracle query optimization, indexing, and performance tuning, improving application response times and reducing database bottlenecks.

Participated in application deployment, release management, environment migrations, and production support activities across multiple Appian environments.

Mentored junior Appian developers through code reviews, technical guidance, and Appian development best practices.

Implemented audit logging and approval tracking features to support internal governance and banking compliance requirements.

Wrote and optimized SQL queries for reporting, validation, and faster data retrieval from backend systems.

Collaborated with business analysts and operations teams to understand workflow requirements and improve existing business processes.

Participated in Agile/Scrum activities including sprint planning, backlog discussions, daily stand-ups, and release coordination.

Used Azure DevOps, Jira, and Git for task management, source control, defect tracking, and deployment support.

Assisted with application deployments, production issue resolution, and post-release validation across multiple environments.

Supported SIT and UAT activities by validating workflows, fixing defects, and ensuring smooth production releases.

Environment: Appian 19.x–20.x, SAIL, Process Models, Records, Smart Services, Expression Rules, Decision Rules, Integration Objects, REST/SOAP APIs, SQL Server, Oracle, PostgreSQL, Azure DevOps, Jira, Git, Jenkins, Power BI, Postman, CI/CD Pipelines, Agile/Scrum, Banking Workflow Automation, Access Management, Audit & Compliance

Client: Venhan Technologies, Hyderabad, India Jun 2020 – Dec 2021

Role: BPM Developer

PROJECT Description : Developed an Appian workflow system to automate order processing from creation to invoicing and payment tracking. Integrated Salesforce and Oracle ERP for seamless data flow. Implemented validations and SLA tracking to reduce errors and delays. Improved operational efficiency by minimizing manual intervention.

Responsibilities:

Developed Appian BPM workflows for end-to-end order processing, approvals, invoicing, and payment tracking.

Created SAIL-based forms for order submission, validations, and automated routing for managerial approvals.

Integrated Appian with Oracle and Salesforce systems using REST/SOAP APIs, ensuring consistent data synchronization.

Implemented escalation workflows and SLA monitoring for delayed order fulfillment.

Worked with SQL Server to retrieve and validate order data, improving accuracy and reducing processing delays.

Supported Agile sprint delivery cycles and coordinated closely with business users for requirement gathering and UAT support. Set up SLA monitoring with alerts when orders were delayed and built escalation rules that reassigned tasks when users did not complete them on time, reducing aging items and stalled orders.

Worked in two-week Agile sprints and ran test sessions with business users in different countries, captured feedback on forms and workflows, and incorporated suggestions into subsequent releases.

Documented API endpoints, data mappings, integration dependencies, and key business rules to support future maintenance, knowledge transfer, and onboarding of new developers.

Reduced order processing time by eliminating manual data re-entry between Salesforce, Appian, and Oracle and automating status updates, which improved data accuracy and visibility across teams.

Collaborated with sales operations and finance stakeholders to refine validation rules, exception handling paths, and reporting needs in Appian so that the solution aligned with actual day-to-day processes.

Participated in production support and post-deployment monitoring, investigated integration and workflow issues, and implemented fixes and minor enhancements in subsequent sprints.

Environment: Appian 16.x, SAIL, Process Models, Tempo, Smart Services, Expression Rules, Integration Objects, REST/SOAP APIs, Salesforce, Oracle ERP, SQL Server, Jenkins, Git, Postman, Agile/Scrum

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