CRM Developer with 7+ Years Experience

CRM Developer

Name: Rupadevi Anne

Phone: 512-***-****

Email: ************@*****.***

LinkedIn – https://www.linkedin.com/in/rupadevi-anne-0138a2305/

Professional Summary:

Around 7 plus years of experience in developing business solutions as a Microsoft Dynamics CRM consultant in implementing CRM systems

Expertise in exporting/importing managed and unmanaged solutions in CRM D365.

Designed, developed, and customized Dynamics 365 CRM forms, including mockups, form structures, fields, web resources, and scripts on Onload and OnSave events.

Created and customized views, dashboards, web resources, roles, and reports in CRM, with experience in developing web applications using C# .NET, HTML, CSS, and JavaScript.

Proficient in customization tasks such as managing entity relationships, form customization, view customization, and ribbon customization using tools like Ribbon Workbench and Ribbon Editor.

Experience in implementing Security modules like Role-based, Record-based, Field level, and option level using custom JavaScript.

Expertise in Configuration and Customizing CRM solutions by creating business units, teams, security roles and privileges, and access levels for different user roles.

Experience in developing plug-ins, workflows, Power Automation workflows, and integrating CRM with internal/external applications using CRM SDK.

Experience in delivering enterprise CRM and ERP solutions, with hands-on exposure to Dynamics 365 Finance & Operations (F&O), cloud-based integrations, and Azure platform services.

Experienced in data management, system integrations, cloud infrastructure, and performance optimization, with a strong foundation in supporting business-critical applications across finance and operations domains.

Proven ability to work across development, testing, and production environments, collaborating with stakeholders to enhance system reliability, data integrity, and operational efficiency.

Experienced in the online version of Dynamics 365, MSCRM 2016, which showed a better advantage of solution deployment.

Experience in developing plug-ins, workflows Power Automation workflows, and integrating CRM with internal/external applications using CRM SDK.

Experienced in the online version of Dynamics 365, MSCRM 2016, which showed a better advantage of solution deployment Experience in Microsoft dynamic CRM data integration towards import/export of data using SSIS and custom application development.

Experience Woodford and offline HTML, Experience in integrating CRM with Outlook and e-mail router

4+ years of experience in Azure for system Deploying, Operating, and Maintaining compute and storage native cloud in the Microsoft Azure environment.

Technical skills:

Programming Languages: C#, .NET, JAVA, SQL, APEX

Web Technologies: ASP, HTML5, XML, CSS, JScript, jQuery, JSON, DHTML

Databases: SQL, SQL Server, .NET, Oracle 23ai/19c/ 12c.

Cloud Technologies: Azure Active Directory, Azure Logic Apps, Azure Blob Storage, Azure Functions, Azure DevOps, REST APIs, OData, OAuth 2.0, Middleware,Azure Monitor, Application Insights, Azure VM, Azure SQL, Azure Service bus, Azure Cosmo DB.

Dynamics 365 & PowerApps: Dynamics CE, Dynamics Field service, Project Operation, Finance, Supply chain management, Business Central, Sales, Marketing, Project service automation, Power Virtual agent, XRM Toolbox.

Professional Experience:

CVS, Hartford CT April2025-Present

Role: MS Dynamics 365 Developer/Power Platform Developer

Responsibilities:

Architected enterprise-level CRM solutions leveraging Microsoft Dynamics 365 CE to meet complex business requirements.

Architected and optimized Power Automate workflows, streamlining processes and automating repetitive tasks

Created model-driven web portal apps using Power Apps, integrated with Dynamics 365, and automated workflows with multiple Power Automate flows for event notifications and data collection. Dataverse migration for data accuracy.

Implemented custom Dynamics 365 CRM solutions, including Azure integrations and SSRS reports.

Developed and executed real-time integrations with third-party applications, including Twilio and SendGrid, for comprehensive mass communication

Developed comprehensive documentation and reports related to system architecture, performance, and integration. Supported enterprise applications built on Dynamics 365 and Azure, ensuring system reliability and performance

Designed and implemented secure API integrations using OAuth 2.0 and Azure AD

Built event-driven architectures using Azure Functions, Logic Apps, and Service Bus

Performed performance tuning and optimization, resolving API throttling and improving system stability

Developed and maintained CI/CD pipelines using Azure DevOps for automated deployments

Led data quality and remediation initiatives, ensuring high data integrity across systems

Collaborated with stakeholders to improve system workflows and operational efficiency

Worked extensively with Power Platform components including:

Power Apps (Canvas & Model-driven)

Power Automate, Power Pages, Dataverse, AI Builder

Developed custom connectors and integrated Azure services (Azure Functions, Logic Apps, Service Bus) with Dynamics 365.

Designed and deployed Power Automate flows to automate workflows for public sector operations, reducing manual intervention by 40%.

Designed and executed data migration plans using tools like SSIS (SQL Server Integration Services) and Kingsway Soft for Dynamics 365 CE.

Strong expertise in integrating Twilio, SendGrid, and other communication tools to create omnichannel marketing solutions.

Ensured seamless data flow between systems through APIs and middleware solutions like Azure Logic Apps.

CRM integration with MS Dynamics AX, and MS Dynamics NAV

Created dashboards and reporting systems on CRM 365 applications.

Provided installation and deployment strategies for hosted Microsoft Dynamics 365 and other considerations Successfully implemented MS Dynamics Retail, Marketing & Customer Service module

Built and customized Model-Driven and Canvas Apps using Microsoft Power Apps, improving business process automation and reducing manual effort by X%.

Developed automated workflows and cloud flows using Microsoft Power Automate to streamline approval processes and notifications.

Created plugins, custom workflow activities, and integrations using Microsoft Dataverse, C#, and .NET framework.

Designed interactive dashboards and reports using Microsoft Power BI integrated with Dynamics 365 data.

Clayton homes, Nashville, TN March2023-April2025

Role: MS Dynamics 365 CE Developer

Responsibilities:

Leveraged expertise in Service Management and Microsoft IoT solutions, integrating Field One or Field Service with CRM for comprehensive service delivery.

Created documentation for migration workflows, implemented custom workflows into business processes to automate and enhance sales processes, and performed online implementations for Dynamics CRM 365.

Oversaw the implementation of CRM solutions to support financial compliance and audit trails.

Managed CRM user accounts and profiles, ensuring proper security settings, role assignments, and adherence to organizational access policies.

Created and maintained self-service portals using Power Pages within Dynamics CRM, enhancing customer engagement and allowing users to submit service requests and track order statuses.

Supported integrations between Dynamics 365 CE and ERP systems including F&O and Business Central

Configured and supported financial modules (AP, AR) aligned with business requirements

Developed PowerShell scripts for automation and environment management tasks

Designed and implemented data migration and transformation solutions using SSIS and KingswaySoft

Built and maintained API integrations for seamless data exchange across systems

Assisted in workflow automation and system optimization, improving operational efficiency

Contributed to system documentation and process improvements

Configured financial modules, including Accounts Receivable and Accounts Payable, to align with organizational needs.

Designed and deployed Power Automate flows to automate workflows for public sector operations, reducing manual intervention by 40%.

Designed and executed data migration plans using tools like SSIS (SQL Server Integration Services) and Kingsway Soft for Dynamics 365 CE.

Strong expertise in integrating Twilio, SendGrid, and other communication tools to create omnichannel marketing solutions.

Ensured seamless data flow between systems through APIs and middleware solutions like Azure Logic Apps.

CRM integration with MS Dynamics AX, and MS Dynamics NAV

Created dashboards and reporting systems on CRM 365 applications.

Developed server-side components (Plugins, Custom Workflow Activities) using C# and .NET within Microsoft Dataverse.

Created client-side customizations using JavaScript, form scripting, Ribbon Workbench, and Command Bar customizations.

Built and configured Power Platform solutions using Microsoft Power Apps (Model-Driven Apps) integrated with D365 CE.

Sasken Technologies, Bangalore, India April2019-2022

Role: MS Dynamics CRM Consultant

Responsibilities:

Interact with Customer Service Managers and Leads to understand the Business Level Requirements.

Conducted requirement gathering workshops, prepared Functional Requirement Documents (FRD) and Solution Design Documents (SDD). Delivered CRM solutions and supported enterprise integrations across multiple platforms

Participated in system design, architecture, and implementation aligned with business needs

Implemented security models and access controls ensuring governance and compliance

Built integrations and automated workflows to streamline business processes

Produced technical documentation and supported deployment activities

Design the Workflow and system Modules as per the required Specifications.

Design the Unified Service Desk Windows Navigation Rules, Toolbars and Agent Scripts and create Technical Specifications for developing the Unified Service Desk of Dynamics 365.

Customize System Entities and create forms, Custom fields, custom views, etc.

Customize Dynamics 365 Forms On Load, On Save, and On Change Status change events with JavaScript.

Create a Generic Listener Endpoint in the Unified Service Desk to Search Customer records in USD by using the Phone Number and generate POPUP of the Customer record by using CTI Generic Listener.

Work on Order wave Xml APIs to Communicate with Order wave from Dynamics 365. Agents can Process the Order in Order wave from Dynamics 365 USD with the help of these APIS.

Implemented custom entities and attributes, integrated MS Dynamics CRM with SharePoint for document and record management, and configured CRM web services using the CRM SDK to ensure seamless integration with existing websites.

Conducted ETL processes and data warehouse testing using Informatica and developed synchronous/asynchronous plugins with Visual Studio for incident case coordination in the service module.

Engaged in requirement gathering, analysis, and project planning, leveraging Scrum methodology to implement CRM, and utilizing service scheduler rules to group resources with similar skills into resource groups.

Led end-to-end CRM implementation projects from requirement analysis to go-live.

Designed enterprise CRM architecture aligned with Microsoft best practices.

Certifications:

Power Platform Developer Associate (PL-400)

Microsoft Dynamics 365 CE & Power Platform Expertise

Microsoft FastTrack Implementation Experience

Azure Integration & CRM Modernization Experience

EDUCATION: Master of Science in Computer Science, University of Central Missouri, USA. (2024)

B. Tech in CSE, MIC College of Technology, India. (2019)

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