Administrative duties

CURRICULUM VITAE

ETHELINDA JOANA N. S. NETTEY

P. O. BOX MP 694

MAMPROBI – ACCRA

Tel: 024*-****** / 050*-****** / 024*-******

Email: ********@*****.*** / *****.********@*****.*** PERSONAL SUMMARY

A highly competent, motivated, enthusiastic, committed to customer service, good PC skills, ability to communicate confidently at all levels, ability to handle confidential information and experience of working as part of a team. Well organized and proactive in providing timely, efficient and accurate administrative support within an organization. Currently looking for a key role, which provides plenty of variety and where I will have responsibility for the administrative process with a reputable company.

WORK EXPERIENCE

ISON EXPERIENCES (MTN CALL CENTER)

Customer Service Executive

June, 2025 to September, 2025

Duties

Answering and making calls

Attending to customers enquiries and complains

Confirming transaction for customers

Escalating customer complaints to the back office

Assisting customers with activation and deactivation of MTN Subscriptions

Suspension of sim cards and mobile money account for customer due to lost sim or phone

Reversals of wrong transactions

Educating customers on MTN products and services DANSOMAN POLYCLINIC

Nabco Personnel (Secretary)

January 2019 to 1

st

September, 2022

Duties

Typing of letters and memos

Dispatching of letters and memos

Printing of documents

Writing and typing of Minutes

Running photocopies of documents

Receiving of letters and leave forms

Filling of letters and other documents

Attending to clients and nurses

Introducing medical students to the various units or departments

Introducing student nurses to the various units in the facility ALISSMA COMMUNICATION SYSTEMS

Secretary / Office Manager

January 2013 to 2016

Duties

Typing and printing documents

Handling incoming and outgoing calls

Photocopying, filling, binding, laminating and scanning

Maintaining suitable and sufficient stationary levels

Attending to customer enquires

Payment of bills

Windows installation / Drivers Installation

Microsoft office installation

Network printer configuration

Other application software installation

Computer / Laptop troubleshooting

NATIONAL BOARD FOR SMALL SCALES INDUSTRIES

Investment & Credit Department

National Service Personnel

October 2008 to July 2009

Duties

Typed, print and photocopied documents

Attended to visitors

Handled incoming and outgoing calls

Attended to clients who want to access credit or loans

Filed of documents

37 MILITARY HOSPITAL

Post Graduate College

Industrial Attachment

September 2007 to October 2007

Duties

Typed memos and letters

Prepared duty roster for House Officers and Resident Doctors

Collaborate with Administrator to organize conferences and workshops for doctors

Filed documents

Attended to visitors

BARCLAYS BANK OF GHANA LIMITED

Kaneshie Branch

Industrial Attachment

October 2006 to November 2006

Duties

Checked account balance for customers

Received salaries

Issued out check requisition forms to customers

Issued of customer cheque books

Assisted customers to fill pay-in-slips

EDUCATIONAL QUALIFICATION

BSc Management with Computing (HR Option)

Regent University College of Science and Technology 2010 to 2011 HND Secretaryship and Management Studies

Cape Coast Polytechnic 2005 to 2008

Business

Nifa Secondary School 2001 to 2004

Roman Catholic R/C Primary & JHS School 1991 to 2001 TRAINING PROGRAMME OFFERED

Advanced Certificate in Mediation, Arbitration and Paralegal Practice (ACMAPP) – Four Months

Certificate in Customer Service at Ison Experiences - One Month

Awarded Well Behaved Agent in Customer Service Executive at Ison Experiences KEY SKILLS AND COMPETENCE

Communication and interpersonal skills

Result oriented

Flexible and approachable

Team working skills

Able to work under pressure

Multitask skills

Confident and Perseverance

Good time keeping skills and ability to meet deadlines.

Excellent verbal and written communication skills

Ability to handle confidential information

Good customer relation

Able to work with no or little supervision

PC Literate - MS Word / MS Excel / MS PowerPoint REFERENCES

Mr. Timothy Mensah Mr. Fred Aggor

Manager Head of Administration

Alissma Communication Systems La Dade Kotopon Municipal Health Directorate Tel: 024*-****** Tel: 027*-******

Mr. Solomon Asamoah

Maintenance Officer

Dansoman Polyclinic

Tel:026*-******

Contact this candidate