Human Resources and Administration Professional

Elizabeth Rivers

*** ******** ***** *********, ** 30014

Cell: 917-***-**** Email: *********@*****.***

SKILLS:

Microsoft Office 2016 & 365: Outlook, Word, Excel, PowerPoint, Access. Strong Organizational & Interpersonal Skills.

Fluent: English/Spanish

EDUCATION:

Present: Western Government University: Master’s Degree/Human Resource Management

2019: Ashford University: Master’s Degree/Public Administration

2014: Monroe College: Bachelor’s Degree/Business Management

2011 Monroe College: Associate’s Degree/Business Administration

1992 Bronx Regional H.S.: High School Diploma

Employment:

2022-2026: License Management Coordinator/Insurance Supermarket International Responsible for applying, renewing, monitoring and documenting licenses. Complying with the regulations and guidelines concerning licenses from all states. The process of ensuring that license requirements are met by the agents that are hired by the organization. Perform daily background checks for new agents using Federal State & Local systems. Determine eligibility based on return results information for background check as well as credit check. Agent Sync, SharePoint, NIPR Warehouse. Excel, Okta,

2020-2020: Payroll Analyst/Montefiore Medical Center (Temp) Reviewed data and documents for inefficiencies and errors. Made sure all amounts were accurate based on the hours worked. Reassured all payments were made on time. Prepared audits, garnishments, and handled complex transactions.

2012-2018: Executive Coordinator/NYC Office of the Mayor/Contracts Unit Maintained, managed, and confirmed the executive’s calendars. Prepared reports, screened visitors, answered phone calls, filed, organized confidential documents. Coordinated meetings and appointments. Administered and conducted public hearings on contracts for NYC.

2002-2018: Multi-Benefit Analyst/NYC Office of the Mayor/Operations Unit Presented information on medical coverage to daycare, head start and senior center programs funded by the City. Explained costs and regulatory requirements on benefit programs to the employees. Handled all disability and worker’s compensation forms. Responded to employee’s dependents, retirees, and provider’s questions. Responsible for inputting, modifying and updating data information in several different types of applications. Resolved any issues regarding the

requirements and provisions of the program, demonstrated continuous effort to improve operations. Streamlined work processed and worked cooperatively and jointly to provide quality seamless customer service. Responsible for claims processed and payment functions.

1999-2002 Payroll Analyst & Timekeeper/NYC Office of the Mayor/HR Unit Handled all salaries and wages paid to employees. Insurance premiums, vacation time, sick pay, garnishments, and voluntary deductions. Processed all timesheets for full-time employees as well as hourly employees. Administrated checks to 300-600 employees. Maintained the newly hired checklist. Proofread payroll actions, including EFT’s RISA reports.

1996-1999 Assistant Manager & Customer Service Representative/Blockbuster Video Planned, directed, and overseen all operations within the organization. Managed and trained all employees in all daily operations of the job. Assisted customers with their purchase, rentals and any other concerns. Reconciled all cash transactions and drawers at the end of the shift.

1993-1996 Administrative Coordinator/The Key Skating Center Served as a point of contact between employees and managers. Handled internal departments, external parties. Administrated weekly assistance report for all employees. Coordinated weekly meetings for all managers. Screened phone calls. Booked private/public parties for 10-500 guests. Distributed paychecks to all employees. Provided customer service to all in-person traffic.

1992-1993 Sales Coordinator & Cashier/Fred Michael’s Shoes Assisted customers with their purchase as well as answered phones. Received merchandised, monitored, counted, and controlled inventory.

1991-1992 Construction Worker/Banana Kelly, Inc.

Erected structures, demolitions. Unloaded and loaded construction equipment. Mixed and poured concrete and asphalt. Leveled concrete using trowels and shovels. Removed debris. Cleaned up spills and removed hazardous material.

1989-1991 Concession Stand Attendant/Whitestone Multiplex Cinema Monitored, counted, and controlled inventory. Answered phone calls. Assisted customers with their purchase and any other concerns. Referred all complaints and concerns to the manager on duty. Handled and rotated concession items to prevent spoilage.

Certificates:

Basic PMS (Payroll Management System) in Payroll 04/20/2000

Basic PMS (Payroll Management System) in Personnel 05/04/2000

Basic PMS (Payroll Management System) in Timekeeping 05/11/2000

Medical Billing & Coding (Bryant & Stratton College) 06/09/2019

Project Management (Monroe College) 11/09/2019

References:

Available upon request.

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