Customer Service & Data Specialist

Chris Neely

**********@******.*** ***** E. Primrose Ln. Florence, AZ 85132 480-***-****

Summary As a dedicated and motivated individual, I am looking for a position that will allow me to utilize my time management and customer service skills on a daily basis. I have an exceptional amount of experience in acquiring data from secondary sources and tending to complex databases. I have proven record in maintaining high customer relations in high-traffic situations, as well as efficiently and effectively assisting with all customer inquiries. I am a quick learner, work very well with others, and familiar with all Microsoft programs.

Employment History

Customer Service Representative - Salt River Project 01/07/2022 – 06/01/2024

Responsible for acting as singular point of contact to residential customers and assisting with multiple account orders

Assisting new trainees with navigating complex consumer calls via SRP Mentor Program

Responsible for accurate resolution assistance via SRP Checker Line

Assisting in the implementation of accurate Mpower/Meter correlation via Card Writing Team

Analyzing and interpreting consumer needs to help provide the ultimate customer experience

Accurate record keeping of up-to-date customer contact information

Researching and resolving complex field orders while assisting in outbound customer contact

Compounding Pharmacy Technician – Covetrus Pharmacy 01/2021 – 10/2021

Responsible for acting as a liaison between compounding pharmacy and assigned local commercial pharmacies

Managing the retrieval and verification of all customer prescriptions

Researching and resolving complex orders and complaints while completing outbound customer contact

Assisting in the implementation of policies and procedures to help maximize pharmacy efficiency

Responsible for all new-hire technician training

Oversee the accuracy of all completed paperwork and insurance claim processing

Accountable for accurate record keeping pertaining to all customer and insurance information

Pharmacy Lead-Technician – CVS Pharmacy 01/2017 – 01/2021

Managing the retrieval and verification of all customer prescriptions

Assisting in the implementation of policies and procedures to help maximize pharmacy efficiency

Responsible for all new-hire technician training

Assisting in the completion of weekly employee schedules

Oversee the accuracy of all completed paperwork and insurance claim processing

Responsible for stocking and pricing all medications in weekly inventory

Accountable for accurate record keeping pertaining to all customer and insurance information

Assistant Manager – QuikTrip 01/2016– 01/2017

Assisting in the hiring process of all new employees

Analyzing and interpreting customer needs to help provide an exceptional customer experience

Researching and resolving complex inventory orders while assisting in all outbound contact

Accountable for maintaining the service station premises in a neat and organized manner

Education

Rio Salado Community College Associates Degree In Progress

Arizona Board of Pharmacy National Pharmacy Technician Certification May 2019

References Ben S. Pharmacy Mgr 480-***-**** ; Dave S. Manager 623-***-**** ; Tony B. LAF Specialist 623-***-****

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