Sales and Client Services Professional with 5+ Years Experience

Resume – Sales Representative - Wine Rack

JATIENDER PAL ANGRISH

Brampton, ON

647-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Customer-focused Sales and Client Service professional with 5+ years of experience in retail, telecommunications, and service industries. Proven ability to drive sales, resolve customer issues, and deliver exceptional client experiences in fast-paced environments. Skilled in relationship building, upselling, CRM systems, and administrative support. Adept at multitasking, problem-solving, and maintaining high service standard

CORE SKILLS

Customer Service & Client Relations

Sales & Upselling Techniques

CRM Systems & Data Entry

Cash Handling & POS Systems

Complaint Resolution & Problem Solving

Product Knowledge & Cross-Selling

Administrative & Operational Support

Inventory Management & Merchandising

Microsoft Office (Excel, Word, Outlook)

Multilingual: English, Hindi, Punjabi

PROFESSIONAL EXPERIENCE

Sales Associate & Customer Service Representative

Dynamicedge Marketing (Bell Authorized Dealer) – Brampton, ON Jan 2022 – Present

Delivered high-quality customer support via phone, email, and in-person interactions, improving customer satisfaction and retention

Identified customer needs and recommended suitable products, increasing sales through cross-selling and upselling

Managed customer accounts, processed transactions, returns, and service requests efficiently

Maintained CRM records and tracked customer interactions to support follow-ups and sales opportunities

Collaborated with team members to achieve sales targets and service goal

Sales Advisor / Customer Service Representative

Greeniche Natural Healthcare – Toronto, ON Jan 2021 – Jul 2024

Provided expert product knowledge and personalized recommendations to customers

Assisted customers with product selection, resulting in increased sales and repeat business

Handled cash, card transactions, and maintained accurate records

Resolved customer concerns promptly, ensuring a positive shopping experience

Maintained store cleanliness, merchandising, and inventory organization

Pharmacy Assistant and sales advisor

Shoppers Drug Mart, Brampton, ON Apr 2023 – Aug 2023

Performed prescription collection and HealthWatch data entry with accuracy and confidentiality.

Prepared prescriptions, completed blister packaging, and supported filling and labelling.

Processed refill requests; faxed prescribers for approvals and clarifications.

Assisted customers with medication pick-up, product inquiries, and payment processing.

Managed stock replenishment, organized pharmacy shelves, and checked expiry dates.

Handled customer phone calls and provided information in a professional manner.

Manager & Customer Care Leader

Corona Remedies & Cosmas Research Lab Ltd. – India 2009 – 2015

Managed daily operations and led a team to deliver high-quality customer service

Handled client inquiries, processed orders, and provided product support

Improved workflow efficiency and customer satisfaction through process improvements

Coordinated with suppliers and regulatory authorities to ensure compliance

EDUCATION

Pharmacy Diploma – CDI College, Toronto, ON (2023)

Bachelor’s Degree in Pharmacy – Indi

CERTIFICATIONS

Smart Serve Certification

CPR Level C & First Aid

WHMIS Certification

Customer Service Excellence Training

Purple Pass (Airport Security Clearance)

ADDITIONAL STRENGTHS

Strong communication and interpersonal skills

Ability to work independently and in team environments

High attention to detail and accuracy

Adaptable to fast-paced and changing environments

Proven ability to meet deadlines and sales targets

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