Executive Assistant with Operations Expertise
Resume:
Marcie Pesceone
EXECUTIVE ASSISTANT
SLC, *****, United States
**************@*****.***
Skills
Operations Management
Organizational Skills
Adaptability
Logistics Management
*-*+ Years Experience
Executive Support
Innovation
Entertainment Industry
Knowledge
Summary
Dedicated and adaptable professional with over 15 years of experience in operations management and executive support. Proven ability to coordinate complex logistics, manage client relations, and implement efficient operational processes. Skilled in team leadership, problem-solving, and utilizing a trauma-informed approach to de-escalate situations. Eager to leverage extensive experience in streamlining operations and providing high- level administrative support to drive success.
Work Experience
Case Manager, Odyssey House, SLC
09/2024 – 07/2025
Conduct individualized client meetings to identify barriers and develop effective problem-solving strategies.
Document client interactions meticulously and uphold an organized filing system.
Coordinate with Utah and Federal courts to provide updates on clients' treatment progress.
Facilitate group sessions aimed at helping clients discover solutions and attain greater independence.
Encourage clients in their recovery journey and achievement of personal goals.
Curate and deliver resource information to clients. Case Manager/Housing Coordinator, Volunteers of America, SLC 02/2023 – 09/2024
Cultivate trust and rapport with clients to understand and address barriers preventing them from overcoming homelessness. Organized and led biweekly “housing relations” meetings with local government agencies and community partners to exchange resources and opportunities.
Participate actively in weekly coordination and clinical meetings to evaluate client needs and strategize solutions.
Nurture relationships with property managers and the housing authority in SLC.
Accompany clients to apartment viewings, assist with the application process, and facilitate deposit funding applications. Document and case note all client interactions to ensure Medicaid compliance.
Housing Advocate Lead, Volunteers of America, SLC
05/2023 – 08/2023
Supervise a team of 4-8 advocates daily, delegating tasks and ensuring successful follow-through.
Conduct comprehensive advocate training, covering topics such as Relias and HIMIS, while assisting management in evaluating performance.
Utilize trauma-informed care techniques to de-escalate tense client situations.
Serve as a liaison among case management, advocates, and management to foster effective communication.
Internet Order Desk Associate, Lowe's Home Improvement, Murray 03/2020 – 07/2021
Process and manage orders based on customer phone calls and online requests.
Organize and maintain inventory, including lumber, hardware, appliances, electrical supplies, and plumbing items. Assist customers in locating merchandise and handle cash transactions at the register.
Property Manager, Clark Properties, Draper
06/2004 – 09/2018
Oversee day-to-day management of 7 duplexes and 2 single-family homes.
Screen potential tenants, conduct background checks, execute lease agreements, and collect rent and security deposits. Address tenant concerns, coordinate with contractors, schedule maintenance activities, and initiate eviction proceedings when necessary.
Education
Stevens-Henager College, Associate Degree, Medical Specialties, Murray Utah
01/2010 – 06/2012
Certificates
CPR, First Aid
Odyssey Graduate
Trauma Informed Awareness
Certified Case Manager Certification
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