Educator and Customer Service Specialist

Morris K. Artis

**** **** **. *.*.

Washington DC 20019

Phone: 202-***-****

***********@*****.***

OBJECTIVE

Motivate a people-focused professional seeking a position that combines education and customer service, where I can support student development, foster positive relationships, and deliver high-quality service through strong communication, organization, and problem-solving skills.

CORE COMPETENCIES

●Microsoft office Suite Proficient

●Excellent Written and Verbal Communication Skills

●Team Collaboration

●Time Management

●Problem Solving

●Attention to Detail

●Customer Service

●Technical Proficiency

●Leadership

2016-Present

St. Coletta of Greater Washington, Washington DC.

Lead Classroom Paraprofessional

●Core Instructional Roles

●Plan and deliver engaging, age-appropriate lessons aligned with curriculum standards

●Differentiate instruction to meet diverse student learning needs

●Assess student progress and adapt teaching strategies accordingly

●Create a structured, inclusive, and supportive classroom environment

●Classroom Management

●Establish and enforce classroom rules and expectations

●Promote positive behavior and conflict resolution

●Maintain a safe, organized, and productive learning space

●Monitor student engagement and address behavioral concerns

●Leadership & Supervision

●Lead and mentor, assistant teachers or support staff

●Delegate classroom responsibilities and provide guidance

●Model best teaching practices and professionalism

●Support onboarding or training of new staff

●Communication & Relationship Building

●Communicate regularly with parents/guardians about student progress

●Cooperate with school staff, administrators, and specialists

●Build strong, respectful relationships with students and families

●Address concerns and provide solutions in a timely manner

●Administrative & Organizational Duties

●Maintain accurate student records and documentation

●Prepare reports, lesson plans, and classroom materials

●Ensure compliance with school policies and educational standards

●Organize classroom schedules, activities, and events

●Student Development & Support

●Encourage social, emotional, and academic growth

●Identify and support students with special needs or challenges

●Foster critical thinking, creativity, and independence

●Serve as a positive role model

●Actively participates in the school swimming program, which includes wearing appropriate swimwear and assisting the assigned student while in the water.

●Operates and cares for equipment used in the classroom for instructional purposes.

●Assist and/or lead with the supervision of students during emergency drills, assemblies, play periods and community-based instruction. The ability to keep up with running children and or to lift or assist with lifting students is essential to perform this task.

●Attends weekly team meetings; participates in theme planning and shares ideas for activities.

●Attends weekly and special staff meetings and assumes responsibility for the verbal and written information provided at such meetings.

●Attends required evening meetings outside the school day including Back-to-School Night and Mid-Year Parent Conferences.

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