Lead Pega Architect - NBA/CDH Expert - AWS & CDH Specialist
Resume:
Snehal Krishnaji
Chavan
Lead Architect-Pega
Dallas, TX
******.*********@*****.***
Certifications
Pega Certified Senior System
Architect (CSSA)
Pega Certified System Architect
(CSA)
Technical Skills
Pega v6.x, 7.x, 8.x, Infinity 24
Pega Customer Decision Hub
(CDH)
Jenkins
Confluence
Postman
Notepad++
Splunk
Webservices (API, Microservices)
AWS
CSS, HTML, XML, JSON
Tableau
GitHub
Object Oriented programming
Concept (Java, Javascript)
Databases (MySQL, PL/SQL,
Oracle)
Agile
Outlook
Tracer
SMA
Clipboard
Word
PowerPoint
Education
Bachelors in Engineering - 2009 to
2013 (Electronics and
TeleCommunications)
Summary:
Highly accomplished Lead Pega Architect with over 10 years of experience in designing, developing and implementing Robust Pega solutions. Proven expertise in Pega Customer Decision Hub (CDH), Next Best Action (NBA), and Pega Constellation. Skilled in translating complex business requirements into technical specifications, leading DCO sessions and ensuring adherence to best practices. Adept at optimizing applications, mentoring teams, and driving digital transformation initiatives to enhance customer engagement and streamline workflows.
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Work Experience
Lead Pega Architect, Bank of America, TX (Accenture) 03/2024 – Till Date
• Facilitated Pega’s Direct Capture of Objectives (DCO) sessions, translating business requirements into comprehensive technical specifications.
• Engineered the design and development of high-level class structures, properties, process flows, UI screens, automated decisions and flow actions.
• Leveraged Pega Customer Decision Hub (CDH) expertise to deliver Next Best Action (NBA) for inbound and Outbound Marketing, enabling personalized customer engagement across channels.
• Contributed to Pega Constellation, Views, DX API’s, Pega Cosmos and Blueprint, focusing on AI integration and migrating from classic UI to Constellation.
• Partnered with business teams to implement decision strategies and engagement policies within Pega CDH, supporting targeted customer interactions and optimizing marketing outcomes.
• Provided hands0on Pega upgrade/migration experience, demonstrating LSA level architecture including enterprise design, governance and reusable frameworks.
• Strengthened leadership positioning through effective use case delivery, solution ownership and large-scale system design exposure.
• Collaborated proficiently with Business Analysts and end-users to ascertain business processes, needs, requirements, identifying opportunities for system enhancements.
• Tailored Pega’s Access Control Policies and Roles to ensure appropriate data access and user permissions.
• Managed application support, incident management and problem management processes.
• Extensively utilized Connector Rules (SOAP, REST) Service Rules and File Listeners in PRPC for seamless integration with external systems and employed IAC for creating Pega Complex applications.
• Implemented robust security measures within Pega applications, encompassing authentication, authorization and encryption protocols.
• Contributed to the Enterprise Class Structure and Data Model Design.
• Developed sophisticated case management solutions utilizing Pega’s Case Designer, incorporating subcases and parallel processing.
• Authored automated unit test cases within a Test-Driven Development (TDD) framework to guarantee code quality and reliability.
• Executed and optimized database queries in production environments to enhance data retrieval efficiency.
Senior Pega Developer, Cigna HealthCare (Webilent) 04/2023-02/2024
• Developed and maintained Pega web applications to improve user interaction and streamline business workflows.
• Demonstrated hands-on expertise in designing, implementing and developing complex Pega Rules Process Commander (PRPC) solutions for large-scale Business Process Management
(BPM).
• Applied expertise in Pega Product Configurator.
• Collaborated closely with clients to understand their needs and required enhancements, delivering tailored software solutions within specified delivery schedules.
• Coded, tested and implemented technical solutions and Pega Healthcare Management utilizing industry best practices.
• Leveraged Pega’s Rule Delegation feature, empowering business users to modify specific business rules without requiring technical intervention.
• Integrated Pega applications with external systems via SOAP and REST services, ensuring smooth and reliable data exchanges.
• Designed and enforced various Pega rules including Decision, Declaratives and Validation rules to uphold the integrity and efficiency of business processes.
• Assisted in the development and refinement of UX/UI components within Pega focusing on enhancing usability and maintaining visual consistency across applications.
• Performed comprehensive system testing and unit tests to guarantee robust performance and reliability of applications prior to deployment.
• Configured BIX Extract to efficiently extract and report work object information to an external database for reporting purposes.
Senior Pega Developer, Paccar Parts (Tech Mahindra) 02/2017- 07/2022
• Spearheaded the digital transformation of PACCAR Warranty registration and Vehicle registration processes using the Pega Warranty Framework.
• Analyzed root causes of recurring issues through the use of tools such as Live UI, Clipboard and Tracer for effective troubleshooting of PRPC applications.
• Engineered and implemented data integration solutions leveraging Teradata and Hadoop, optimizing data platforms for scalable storage and advanced analytics.
• Developed and managed Pega’s rule-based data transformations utilizing Data Transforms and Activities.
• Mentored peers and junior developers in adhering to TDD principles and effectively utilizing Pega capabilities.
• Coordinated the SOAP service for service requests and WSDL deployment.
• Developed Validation rules and Integration rules related to Rule-Connect and Rule-Service.
• Utilized Out-of-the-Box (OOTB) features in PRPC, including pre-built case management templates and standard rulesets for common business processes.
• Designed and implemented complex flow shapes to model advanced business scenarios, incorporating custom and OOTB activities.
• Interfaced with external databases and employed RDB Methods such as RDB-Save, RDB-Open and RDB-List.
• Worked with Agents, Decision Rules, Declarative Rules, Validations, Data Pages and User Interfaces like Flow Action and Sections.
• Contributed to creation of Technical Design Documents for workflows development and technical specifications in conjunction with the Pega Lead/System Architect.
• Identified and documented reporting requirements, general business functionality, non- functional needs and required data attributes for BPM specific workflows.
• Resolved production bugs and implemented necessary fixes. Pega Developer, Telstra Communications (Tech Mahindra) 01/2014 - 01/2017
• Gathered workflow requirements for the Line of Business and participated in architectural design discussions.
• Applied Agile Scrum methodology and Object-Oriented Design concepts to software development.
• Collaborated with Business Analysts on use case development.
• Participated in requirement gathering for all cross-impact systems.
• Contributed to building enterprise class structures, advanced agents and designed flows.
• Integrated the application with external systems using SOAP/REST services.
• Defined Harness and section rules as part of UI implementation.
• Utilized Data Models, Data Pages, Decision tables and Declarative Expressions for automatic calculations.
• Provided bug fixing, production support and technical documentation.
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