Results-Driven Customer Service Leader with Management Experience

Starrlena L. Burns

Las Vegas, NV 725-***-**** *************@*****.***

Professional Summary

Dedicated and results-driven professional with extensive experience in management, customer service, and warehouse operations. Strong leadership skills with a proven ability to train staff, improve efficiency, and resolve customer concerns. Detail-oriented with excellent communication, multitasking, and problem-solving abilities. Work Experience

Customer Service / Manager – CVS – Las Vegas, NV (June 2024 – May 2025)

• Supervised daily store operations and ensured excellent customer service

• Managed staff scheduling, training, and performance support

• Handled customer concerns and resolved issues professionally

• Assisted with inventory control, stocking, and merchandising

• Operated registers and ensured accurate cash handling

• Maintained store cleanliness and compliance with company standards Manager Assistant – McDonald's – Las Vegas, NV (January 2015 – January 2021)

• Monitored daily operations to ensure efficiency and smooth workflow

• Ensured food safety, cleanliness, and quality standards were met

• Assisted in training and supervising staff members

• Resolved customer complaints and improved customer satisfaction

• Supported management with scheduling, reporting, and team development Warehouse Associate – Walker Consultant / House of CB – Las Vegas, NV (Aug 2016 – Oct 2017)

• Processed orders, managed inventory, inspected shipments Customer Service Support – RDI (CareCredit) – Las Vegas, NV (Apr 2016 – Jul 2016)

• Provided TTY service, outbound calls, customer support Customer Service Representative – RDI / DIRECTV – Las Vegas, NV (Mar 2015 – Apr 2016)

• Handled billing, customer issues, account setup

Store Manager – McDonald's – San Leandro, CA (Nov 2011 – Feb 2015)

• Managed operations, staff training, customer service Loss Prevention Security Officer – FoodMaxx – Fremont, CA (Feb 2014 – Dec 2014)

• Monitored store security and safety

Skills

• Customer Service & Conflict Resolution

• Leadership & Staff Training

• Inventory Management

• Communication Skills

• Microsoft Office

• Problem Solving

• Multitasking

• Reliability

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