Customer Service & Administrative Professional with Healthcare
Resume:
EDUCATION
Experienced customer service and administrative professional with decades of experience
supporting healthcare, banking, corporate, and education environments. Strong background in customer relations, administrative support, medical records management, call center operations, and executive assistance. Recognized for professionalism, organization, communication skills, and the ability to work efficiently in fast-paced environments. MARGUERITE LAMBERT
PROFESSIONAL SUMMARY
Glasgow High School Diploma — 1977
University of Delaware General Studies—
1977–1978
Wilmington University 1980-1982
SKILLS
Customer Service Representative
Labcorp
March 2017–Present
Respond to customer requests and inquiries
professionally and efficiently
Inform doctors and patients of laboratory test
results
Research questions and resolve issues using
multiple databases
Review test forms for accuracy and
completeness
Provide administrative support for medical
records management and CRM data
maintenance
Maintain confidentiality and compliance with
healthcare privacy standards
General Cafeteria Worker
Red Clay Consolidated School District
February 2026–Present
Assist with food preparation and cafeteria
operations in a school environment
Maintain cleanliness and follow food safety
procedures
Provide friendly service to students and staff
Support daily kitchen and meal service
operations
*********@*****.***
New Castle, Delaware
WORK EXPERIENCE
Customer Service
Administrative Support
Call Center Operations
Medical Records Management
CRM Data Maintenance
Scheduling & Calendar Management
Microsoft Office Suite
Data Entry
Multitasking
Communication Skills
Problem Solving
Organization & Time Management
Customer Service Representative
Wachovia
December 1996–1998
Worked in a fast-paced call center environment
handling customer account inquiries
Assisted customers with credit line increase
requests
Responded to reports of fraudulent activity and
account concerns
Delivered professional customer support while
maintaining accuracy and efficiency
Senior Administrative Assistant
DuPont
March 1980–2016
Provided executive support to the Director and
Vice President of the Engineering Department
Assisted with departmental coordination for over
300 employees
Managed calendars, scheduled meetings, and
coordinated travel arrangements
Processed expense reports and ordered office
supplies
Maintained organization and communication
across multiple departments
Supported daily administrative operations in a
fast-paced corporate environment
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