Entry-Level SOC/IT Support Professional

Kyle T. Colon

929-***-**** **********@*****.***

Professional Summary

Detail-oriented professional experienced in handling sensitive records, supporting customers and internal teams, and maintaining accuracy in high-volume environments. Building cybersecurity skills and seeking entry-level opportunities in SOC/IT support.

Skills

•Skills: Microsoft Office (Word, Excel, PowerPoint) • high-volume data entry • data validation • document verification • customer support • attention to detail • analytical thinking • process improvement

Professional Work Experience

YAI Apr 2024 - Apr 2025

DIRECT SUPPORT PROFESSIONAL Bronx, New York

•Supported individuals with intellectual and developmental disabilities with daily living activities using clear, respectful communication.

•Completed required trainings and maintained compliant documentation aligned to OPWDD core competencies.

•Promoted health, wellness, and safety by following care plans, escalating concerns promptly, and supporting community engagement.

Broad Crossing- Department of Education Aug 2022 - Mar 2024

Enrollment Support (Family Welcome Center) Bronx, New York

•Directed families to appropriate resources and explained next steps to complete enrollment requirements.

•Collected and validated family information against database records and verified required enrollment documents.

Forrest Solutions – Epic Bankruptcy Solutions & Prime Clerk Feb 2020 - Apr 2021

Data Entry Claims Analyst New York, NY

•Entered high-volume client contract data to support schedule and creditor matrix preparation using Microsoft Office.

•Compiled, sorted, and verified data against source documents prior to entry.

•Reconciled entries in verification formats, corrected errors, and escalated issues to supervisors when needed.

Maximus Human Services, Inc Mar 2019 - Dec 2019

Retention Specialist Bronx, NY

•Conducted outbound renewal calls to Medicaid/QHP members to provide guidance, schedule appointments, and resolve questions.

•Supported Medicare and Integrated Product outreach campaigns to retain coverage and assist with enrollment steps.

•Maintained NYSOH Marketplace dashboard for tracking and performance monitoring; met audit/testing requirements and completed annual corporate trainings.

Education and Training

DeVry University — Cybersecurity Jun 2024 – Jun 2026

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