Detail-Oriented Records Management Professional

DISA SONI

+1-437-***-**** ************@*****.*** Etobicoke, Ontario

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with 3+ years of experience in records management, data entry, customer service, and office operations. Proven ability to maintain high accuracy in high-volume environments while handling confidential information and improving workflow efficiency. Proficient in Microsoft Office and CRM systems, including SAP and Zendesk. Strong communication, multitasking, and problem-solving skills with a focus on operational efficiency and client satisfaction.

Work Experience

Imaging Specialist (Records Management & Data Entry) Iron Mountain – Concord, ON Mar 2024 – Present

● Scanned and processed high-volume documents, ensuring completeness, legibility, alignment, and accurate scaling.

● Prepared and processed mail batches with 98%+ accuracy, performing image quality checks and rescans as required.

● Indexed and classified records using standardized records management and filing systems to meet compliance standards.

● Maintained tracking logs of scanned batches and document movement using Microsoft Excel.

● Operated and troubleshot scanning equipment to minimize downtime and ensure operational efficiency.

● Performed high-volume data entry with a strong focus on accuracy and confidentiality.

● Supported administrative operations through large-scale document preparation and internal distribution.

● Created and maintained confidential reports and legal documents using Microsoft Word.

● Conducted data validation, verification, and quality assurance checks to ensure accuracy and compliance.

● Utilized records management and cloud-based systems for secure document storage and retrieval.

● Collaborated with team members to resolve discrepancies and maintain workflow efficiency.

● Performed microfilm validation and auditing to ensure accuracy and compliance.

● Proofread documents for formatting, grammar, and accuracy before final submission.

● Managed structured data batches using Kofax Capture and Insight systems, ensuring secure archiving and document control compliance.

● Generated and resolved technical support tickets, collaborating with teams to improve process consistency and turnaround time.

● Delivered 5,000+ digital records weekly, consistently achieving 98–100% SLA compliance. Filing Clerk

IKEA – Etobicoke, ON May 2023 – Jun 2023

● Organized and maintained electronic and physical filing systems for efficient document retrieval.

● Categorized and labelled documents following established records management protocols.

● Performed file audits to remove outdated records and improve system efficiency.

● Supported HR with confidential document management and administrative tasks.

● Managed office supplies and handled scanning, printing, and document sorting. Data Entry Clerk

Musa Suleman Inc. – Mississauga, ON Oct 2022 – Apr 2023

● Demonstrated ability to work independently while maintaining high accuracy standards.

● Managed and maintained databases, ensuring accuracy and efficiency in data management.

● Entered and verified data with 99% accuracy, compiling and sorting information for processing.

● Processed invoices and transaction data to support financial record-keeping.

● Resolved data discrepancies with a 97% accuracy rate.

● Created Excel reports, pivot tables, and VLOOKUP analysis for data insights.

● Managed incoming and outgoing mail, including sorting, distribution, and shipment processing.

● Used CRM systems (SAP, Zendesk, C4C) for order tracking and customer communication.

● Delivered customer support via chat and email, resolving issues and processing payments efficiently. EDUCATION

● Humber College Toronto, ON Sep 2022 – Aug 2023 Postgraduate in Information Technology

● Rai University Ahmedabad, IN Aug 2013 – Jul 2017 B. Tech in Computer Science

SKILLS

Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams), Google Workspace (Docs, Drive, Gmail), Adobe Acrobat Pro, SharePoint, Visio, Figma, Slack, JIRA, NextScan, CRM Systems (SAP, C4C, Zendesk, Oracle), Data Entry (45 WPM), Data Management, Data Analysis, Records Management, Document Control, Information Management, Documentation & Record Keeping, Database Management, Calendar Management, Scheduling, Service Coordination, Inventory Management, Workflow Management, Process Coordination, Task Prioritization, Time Management, Customer Service, Written & Verbal Communication, Conflict Resolution, Problem Solving, Analytical Thinking, Attention to Detail, Team Collaboration, Leadership, Stakeholder Management, Regulatory Compliance, Adaptability

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