Customer Service Specialist

Betty Little, Call Center Agent

Monroe, *****, 770-***-****, ********@*****.***

SUMMARY Resourceful Customer Service Representative with over 15 years of experience in client relations, payment processing, and administrative support. Proven ability to deliver exceptional service, manage complex transactions, and resolve customer issues effectively. Holds a Certificate in Customer Service Skills and an Associate of Arts in Business Administration. Eager to leverage strong communication and problem-solving skills to excel as a Remote Call Center Agent and contribute to seamless customer support operations.

WORK EXPERIENCE

Sr. Customer Care Rep./Front Counter

Walton EMC

03/2006 – 10/2025 Monroe Ga

Delivered exceptional customer service, fostering positive relationships with clients.

Managed cash register operations, ensuring accurate transactions and customer satisfaction.

Coordinated scheduling for electric and natural gas service connects/disconnects, optimizing workflow.

Engineered solutions for customer issues, enhancing overall service efficiency.

Executed thorough credit checks to assess customer eligibility. Processed payments swiftly and securely, maintaining financial integrity. Administrative Assistant

Oxford Slacks

05/2000 – 03/2006 Monroe GA

Provided exemplary customer service, addressing inquiries and enhancing client engagement.

Ordered and monitored fabric supplies in collaboration with mills, streamlining inventory management.

Updated records of fabric shipments from mills, ensuring accuracy and timeliness.

Coordinated orders with shipping and receiving departments, facilitating smooth operations.

Entered miscellaneous credit and debit invoices, maintaining precise financial documentation.

EDUCATION

University of Phoenix

Batchelor of Science, Business Management

01/2024 – Present Phoenix AZ

Walton EMC Co-op Training Center

Certificate, Customer Service Skills

09/2013 – 09/2013 Monroe GA

AIU

Associate of Arts, Business Admin

05/2010 – 05/2012 Chandler AZ

Athens Technical College

Diploma, Secretarial Science

06/1996 – 06/1998 Athens GA

SKILLS Microsoft Word Outlook

Excel PowerPoint

Remote Work Environment Customer Service

Professionalism Data Entry

Integrity Communication

Attention to Detail Customer Service Experience

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