Administrative Assistant with DMV CPS Experience
Resume:
DWANA DEMOUY
**** ******* *****, *******, ***** *7091 · 832-***-****
Email: *****.******@****.*****.***
Career Objective
Resourceful and experienced Administrative Assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
EXPERIENCE
ADMINISTRATIVE ASSISTANT I
Texas Department of Child and Protective Services - CPS, Houston, Tx 2023-Present
●Communicating with clients with assistance to training provided by the Judge.
●Switchboard routing calls for multiple departments and Adult Protective Services.
●Assistant to a caseworker with assigned case loads.
●Conducts administrative research and long-range planning on special management activities.
●Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
●Sorted, received, and distributed mail correspondence between departments and personnel.
●Answered high-volume, multi-line telephone, directing calls to appropriate company personnel.
●Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
●Supported room reservations, agenda preparation and calendar maintenance for training, meetings, and events.
●Arranged rapid office equipment.
●Handle office correspondence and track records to foster office efficiency.
●Answer multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
●Generate reports and typed letters in Word and prepared PowerPoint presentations.
●Provide primary customer support to internal and external customers.
●Providing services with clients for random drug testing.
●Assisting with Child Without Placement Program (CWOP).
●Pulling weekly and monthly reports.
●Assisting with CWOP reports and uploading documents to IMPACT.
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
Houston Public Works - Transportation and Drainage Operations, Houston, TX / 2013 – 2023
●Organizes, inventorying, retention, and retrieval of service branch documents.
●Conducts administrative research and long-range planning on special management activities.
●Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
●Coordinate travel arrangements by booking airfare, hotel, and ground transportation.
●Perform research to collect and record employee uniform data.
●Supported room reservations, agenda preparation and calendar maintenance for training, meetings, and events.
●Arranged rapid office equipment repair and maintenance with vendors.
●Interact with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
●Handle office correspondence and track records to foster office efficiency.
●Answer multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
●Generate reports and typed letters in Word and prepared PowerPoint presentations.
●Provide primary customer support to internal and external customers.
●Communicate with vendors regarding backorder availability, future inventory, and special orders.
●Serve as the Branch Liaison for Center Point
CERTIFIED TAX CPA MANAGER
Jackson Hewitt, Houston, TX / 2000 – Present (During Tax Season Only)
●Participates in the development of management and administrative guidelines, procedures, and project planning.
●Research employee benefits in similar industries; based on findings, recommends changes or updates to the company’s existing benefits or policies.
●Plans and communicates preferred methods and best practices for hiring, training, compensating, and evaluating employees.
●Prepares and maintains job classifications and salary scales.
●Prepares and presents summary reports of job analysis and compensation analysis information. Evaluates and implements job analysis instruments and materials.
●Reviewed available data and compared against the tax code to determine exemptions, deductions, and potential liabilities.
●Maintained complete records of client tax returns and supporting documentation in secured areas.
●Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits. Conducts data and cost analyses to be used in employee negotiations and collective bargaining agreements.
●Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
●Offered clients recommendations to reduce tax liabilities.
●Contacted IRS or other relevant government organizations on behalf of clients to address issues related to tax self-preparation.
●Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
●Participated in team-building activities to enhance working relationships.
RECEPTIONIST
Houston Organization of Public Employees (HOPE), Houston, TX / 2010-2011
●Managed multiple tasks and met time-sensitive deadlines.
●Confirmed appointments, communicated with clients, and updated client records.
●Oversaw inventory materials monitoring, requisitions and supply restocking. Triaged incoming calls on multi-line phone systems and directed to departments based on customer needs.
●Sorted, received, and distributed mail correspondence between departments and personnel.
●Answered high-volume, multi-line telephone, directing calls to appropriate company personnel.
●Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
EDUCATION
ASHFORD UNIVERSITY
●Doctor of Business Administration (D.B.A.) Business – 2019 Administration/Human Resources
●Master of Business Administration (M.B.A.) Business – 2016 Administration/Human Resources
●Bachelor of Arts (B.A.) Business – 2013 Administration/Human Resources
COURT REPORTING INSTITUTION
Paralegal Certificate – Family Law and Traffic Tickets – 2009
PENN FOSTER HIGH SCHOOL
Diploma – 2009
SKILLS
●Microsoft Office 365
●Multitasking and Time Management
●Report Preparation
●Meeting Minutes
●PC Downloading
●Office Administration
●KRONOS – Timekeeping
●Certified Notary Public
●Certified CPA (Tax Manager)
●Switchboard
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