Results-Driven Car Wash Operations Leader

Robert Houston

Jackson, MS 769-***-**** ***********@*****.***

PROFILE

Experienced and results-driven professional with over 15 years in the car wash industry, including 10 years in management roles. Proven ability to lead teams in both high-volume and lower-volume environments, drive sales growth, and maintain high standards of customer satisfaction. Strong background in operations management, team development, and automotive service coordination. EXPERIENCE

Site Manager, Car Wash USA Express; Ridgeland, MS — 2021–Present

• Manage daily operations of a lower-volume site with focus on efficiency and customer experience

• Supervise staff scheduling, training, and performance

• Drive membership sales and revenue growth

• Maintain equipment, cleanliness, and operational standards

• Control labor, inventory, and expenses

Service Writer, Rapid Tire Exchange; Clinton, MS — 2020–2021

• Primary point of contact for customers, explaining services and recommendations

• Wrote service tickets and coordinated workflow between customers and technicians

• Upsold services including tires, suspension work, and maintenance

• Worked alongside technicians handling suspension repairs, minor A/C work, alternators, and radiators

• Assisted with scheduling, invoicing, and daily shop operations Assistant Manager, Mister Car Wash; Brandon, MS — 2015–2020

• Supported operations at a high-volume car wash location

• Supervised team members, scheduling, and workflow

• Trained and developed employees to improve performance

• Resolved customer issues and maintained satisfaction

• Contributed to strong sales and membership growth Team Member, Venture Car Wash; Brandon, MS — 2010–2015

• Worked in a fast-paced, high-volume environment

• Delivered efficient service and strong customer interaction

• Maintained site cleanliness and operational standards EDUCATION

GED, West Jackson CDC – Jackson, MS

SKILLS

• Team Leadership & Staff Development

• Customer Service & Sales

• High-Volume & Low-Volume Operations

• Scheduling & Labor Management

• Automotive Service Knowledge

• Conflict Resolution

• Inventory Control

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