Administrative Support Specialist with Client Focus

Modesta Boafo

Bronx, NY • 949-***-**** • ********@*****.***

Professional Summary

Organized and customer-focused Administrative Assistant with experience in office support, scheduling, client communication, document management, and customer service. Skilled in handling phone calls, responding to emails, maintaining records, and supporting daily administrative operations in fast-paced environments. Strong communication, multitasking, and problem-solving abilities with a professional and dependable work ethic.

Core Skills

Administrative Support

Customer Service

Scheduling & Calendar Management

Email & Phone Communication

Document Filing & Organization

Data Entry

Microsoft Office & Google Workspace

Client Relations

Appointment Scheduling

Team Collaboration

Professional Experience

SKF and Associate – Remote

Office Assistant September 2024 – 2025

Answered and directed phone calls while maintaining professional communication with clients.

Scheduled appointments and coordinated daily administrative tasks.

Organized, filed, and maintained client documents and records.

Responded to emails and followed up with clients regarding missing documentation.

Assisted tax preparers and accountants with administrative support tasks.

Maintained accuracy and confidentiality of client information.

Fitness Center – Bronx, NY

Front Desk Associate September 2023 – June 2024

Provided professional customer service to members and visitors at the front desk.

Assisted with membership registration, account updates, and gym check-ins.

Handled phone calls, emails, payments, and administrative support duties.

Resolved customer concerns in a timely and professional manner.

Maintained a clean, organized, and welcoming front desk environment.

Ps.10 Extended Day – Brooklyn, NY

Tutor September 2020 – June 2023

Provided academic support and tutoring to students in grades K–5.

Maintained communication with students and parents regarding progress.

Helped students improve organization, study habits, and classroom performance.

Managed multiple student schedules and assignments efficiently.

Children’s Aid Society – Bronx, NY

Youth Program Assistant June 2018 – August 2020

Supported daily program operations and supervised children in a safe environment.

Assisted with educational activities, scheduling, and student support.

Communicated with parents and staff regarding student progress and behavior.

Helped organize events, activities, and recreational outings.

Education

Lehman College

Bachelor’s Degree in Media Communication December 2020

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