Operations and Customer Service Leader

Erica G Darby

*** ******* **** **** ****, SC ****2 ************@*****.*** 803-***-****

linkedin.com/in/

Summary

Highly motivated and results-oriented professional with experience in customer service with 10+ years of high-volume experience and proficiency. Proven ability to lead a team and operate with exceptional efficiency. Adaptable problem-solver seeking to drive productivity and collaboration. Experience

Business Owner Roadside Affair LLC dba Renew-Reuse-Relove Dec 2022 – Rock Hill, SC

● Have consistently offered diverse variety of services and offerings to consumers-- testing and adjusting to the demands and to the successful, expanding and growing

● Personally fully operate business--making sales, tracking inventory, accounting and taxes, maintaining healthy customer relations, hiring, scheduling Picker-Packer Ross Distribution October 2023 – April 2024 Rock Hill, SC

● Active, fast-paced role, quickly and accurately pull merchandise from warehouse inventory and prepare it to be shipped

● Picking merchandise, packing and labeling, scanning and sorting, loading and unloading Store Merchandiser O’Reilly Auto Parts (and independent merchandising at various locations)

August 2018 – November 2019

Chester, SC

● Product placement and displays, inventory management, quality and freshness control, pricing and signage, maintaining attractive displays, and manage inventory levels

● Ensure products are always visible, appealing, and in stock Store Co-Manager KJ’s Market IGA April 2012 – July 2018 Chester, SC

● Open/close store, bookkeeping and accounting duties, place store orders to be delivered, forming and adjusting all employee schedules, oversee 60-70 active employees, handle customer situations, work with warehouse for timely and accurate trucks Education

Degree/Certification Institution Name Graduation Date Associates Degree/Business

Administration

York Technical College Jun 4, 2012

Skills

● Technical Skills: Accounting and analysis, business software and tools, digital marketing, cloud platforms

● Soft Skills: Adaptability, conflict resolution, time management, decision making, attention to detail, lead by example

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