Remote Customer Service & Admin Specialist
Resume:
Juanita Council — Remote-Ready Resume
Juanita Council Houston, TX • Willing to work remotely **********@*****.*** • 347-***-****
Professional Summary
Reliable and customer-focused professional with over 10 years of experience in customer service, call center support, food service leadership, and direct client care. Skilled in handling high-volume calls, resolving customer issues, maintaining accurate records, and working independently in fast-paced environments. Currently pursuing a Bachelor’s degree in Business Administration and seeking a remote position in customer service, virtual support, or entry-level administrative roles.
Core Skills
• Remote Customer Service
• Call Handling & Issue Resolution
• Data Entry & Documentation
• Time Management & Reliability
• Microsoft Office & Computer Systems
• Multitasking in Fast-Paced Environments
• Professional Phone & Email Communication
• Training & Team Support
• HIPAA & Client Confidentiality Awareness
• Problem Solving
Professional Experience
Head Cook PIADA Italian Street Food – Cypress, TX Oct 2024 – Present
• Prepare and serve meals following food safety and quality standards
• Monitor food temperatures and maintain sanitation compliance
• Support daily operations and assist with training new staff
• Maintain accurate prep and inventory practices
Food Service Manager Sodexo, Inc. (SDH Education West) – Houston, TX Aug 2023 – Jan 2026
• Supervise staff and coordinate meal preparation for students
• Maintain required paperwork and compliance documentation
• Monitor workflow and ensure on-time service delivery
• Communicate with staff to resolve operational issues
Customer Service Representative (Remote) ARISE Virtual Solutions May 2019 – Jun 2022
• Handled inbound customer calls for multiple major clients (Home Depot, TurboTax, cruise lines)
• Resolved billing, order, and account issues professionally
• Documented interactions accurately using company systems
• Met quality assurance and call-time performance standards while working remotely
Direct Support Professional (DSP) Easter Seals – Greenville, NC May 2021 – Jun 2022
• Supported adults with developmental disabilities in daily living activities
• Maintained progress notes and followed care plans
• Ensured safety, dignity, and respectful client care
Grill Operator / Sales Associate Waffle House – Rocky Mount, NC Oct 2018 – Present (Part-Time/Seasonal)
• Provided fast, friendly customer service in high-volume environment
• Handled cash transactions and point-of-sale systems
• Maintained cleanliness and food safety standards
Additional Experience: Direct Support Professional / Supervisor – Eden II Programs, Staten Island, NY Teacher Aide – Multiple Child Care Centers, Staten Island, NY Program Assistant – NY Center for Interpersonal Development
(Details available upon request — focused on administration, supervision, documentation, and client support.)
Education
Bachelor of Business Administration (In Progress) South University – Online Oct 2024 – Present
Diploma – Landscape Architecture Ralph McKee High School – Staten Island, NY
Certifications
• Food Safety Certification (Valid through 2030)
• CPR & First Aid Certified
Contact this candidate