Experienced Hospitality & VIP Services Coordinator

BUHLE TABATA

Cape Town, South Africa ************@*****.*** +27-65-328-****

Professional Summary

Detail-oriented and globally experienced hospitality professional with 6+ years in luxury guest relations, reservations, and multi-department coordination across South Africa and the Middle East. Proven ability to manage high-volume administrative workflows, coordinate logistics, and support multi-team operations in fast-paced environments. Strong background in VIP client service, documentation preparation, scheduling, issue resolution, and stakeholder communication. Tech-savvy, efficient, and solutions-driven, with a seamless ability to transition into remote administrative, office support, and meetings & events coordination roles. Key Skills & Competence

• Events Coordination & Logistics

• Administrative Support & Office Operations

• High Volume reservation Handling

• VIP & International Client Relations

• Tech Savvy : CRM & Booking Systems (Opera, Fidelio, Nebula, Salesforce)

• Cross- departmental Communication

• Time management & Deadline Execution

• Scheduling & Documentation Management

• Data entry, Reports & Documentation

• Problem solving & conflict resolution

• Google workspace & Microsoft Office

Professional Experience

Estate Ambassador / Guest Services

Delaire Graff Estate – Stellenbosch September 2022 – February 2026

• Coordinated guest experience from enquiry to departure, managing itineraries, requests, and service logistics with multiple departments (F&B, Concierge, Housekeeping, Spa, Security)

• Represented a globally recognized luxury brand to VIP guests and international travel partners.

• Work collaboratively across departments while maintaining strict discretion, professionalism, and confidentiality.

• Answer high-volume emails and phone enquiries with professionalism, clarity, and rapid turnaround times.

• Acted as a crisis manager, resolving last minute travel disruptions, complaints,medical issues, special requests and protecting brand reputation.

• Partnered with international travel agents and corporate partners, maintaining strong business relationships.

• Collaborate with internal teams to optimize guest touch-points, departmental offerings, and promotional initiatives.

• Ensured exceptional client service through proactive communication, problem- solving, and anticipating guest needs

• Maintain internal databases, update spreadsheets, track information, and ensure high data accuracy.

Guest Relations/ Reservations Agent

25Hour One Central – Dubai March 2021 – April 2022

• Handled high-volume bookings and group reservations, coordinating rooming lists, guest requests, and pre-arrival arrangements.

• Prepared quotations, confirmations and guest documentation for executive clients and travel agencies.

• Acted as liaison between guests and internal departments to ensure smooth operation during peak occupancy and events.

• Resolved complex service issues, maintaining brand trust in fast paced, multicultural environments.

• Implemented cross-selling techniques that increased additional service uptake (spa, dining, events).

• Implemented process improvements to reduce operational bottlenecks and enhance guest satisfaction.

Hostess

Edition Hotel – Abu Dhabi December 2018 – November 2019

• Managed complex dining reservations and seating arrangements, ensuring smooth service flow in a 5-star environment.

• Optimized SOPs and workflow processes, reducing errors and improving efficiency for front- of-house operations.

• Coordinated event setups and service delivery, maintaining high standards of presentation and organization.

• Collaborated with service teams to anticipate and exceed guest needs, enhancing luxury experiences.

• Recognized for consistently delivering outstanding customer service and contributing to positive guest feedback.

Education

Hottentots Holland High School, Cape Town

Matric Certificate 2013

Boland College, Stellenbosch

N6 in Marketing Management & Sales 2017

Certified E-Marketing Professional 2015

Oxbridge Academy, Online

Certified Microsoft office & outlook Professional 2015

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