Claims management

Curlee Alexander Jr.

901-***-**** • Southaven, MS • **********@*****.***] • linkedin.com/in/curlee-

alexander-95870641

Manager of Claim – General Liability

Problem-solving Analytical Thinker Leadership

Reliable, energetic and resourceful claims manager professional with expertise conducting thorough and accurate coverage assessment and damage evaluation. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Proven leadership and ability to manage changes and challenges in a fast pace environment while demonstrating persistence and problem- solving skills. Expertise in investigating claims, inspecting physical property, developing claim operational processes, and coordinating with external lawyers, brokers, and risk managers. Specialize at conducting claim audits and assessments. PROFESSIONAL SKILLS

• Insurance

• Commercial

Insurance

• Risk Management

• Process

Improvement

• Analytical Skills

• Leadership

• Claims Management

• Liability

Assessment

• General Insurance/

mediator

procedures

• Property/Casualty

Insurance handling

• Legal Liability

decision eval.

• Claims Handling

• Litigation neg.

• Claims Investigation

• Worker

Compensation

assistance

• Professional

Liability

• Subrogation

• Property Damage

• Reinsurance

Contract Review

WORK EXPERIENCE

Memphis Area Transit Authority – Memphis,

TN

August 2015- Present

Claims Manager

Oversees 100 or more insurance claims monthly for personal property, or casualty loss based on coverage, appraisal, and verifiable damage following reviewing and conclude an investigation of all facts.

• Created accountability standards resulting in 20% reduction in litigation costs.

• Reduced legal expense by 20% within a year utilizing in house resources cutting cost of outside counsel.

• Led and representative the claims department as Steering Committee Member and Subject Matter Expert on the MATA new Hire Orientation project.

• Coordinates with attorneys in having all parties in court for depositions

• Pursues subrogation claims against people or organizations responsible for damage to MATA property and promptly forwards all recoveries made with detailed monthly report of collections, billing and write-offs.

• Keep abreast of any changes to legislation and regulations, which pertains to insurance claims.

• Works with Safety and Manager and Operations department to reduce overall claims by 30% and expenses by identifying accident types, cost, and methodologies for prevention.

• Introduced round tabling of special investigation claims to ensure compliance with state unfair practice statues.

• Led process consistency and consolidation of multiregional workforce which resulted in 35% increase in productivity and delivered a 27.5 % reduction in operation expenses.

• Played integral role in the annual audit of Transportation certification program. Baldwin & Lyons, INC – Carmel, IN April- 2013-August 2015 ICU Adjuster

Reduced casualty claims corporate wide from 1.4 million to 17 thousand through contract compliance, negotiation, monitoring of Third-Party Administrator’s (TPA) creating cost allocation mechanism of reimbursement of casualty claims which reduced the overall net claim cost’s.

• Manages the commercial claim inventory relating to commercial trucks, tour buses and Federal Express claim including fleet tucks, independent contractor, cargo loses and public transportation.

• Negotiate settlements with attorney, companies with large commercial equipment and gather information independent appraisers to establish formal fair market values.

• Initiated claim review with Account teams and Managers regarding claims in excess of 150,000 and presented status to Baldwin and Lyons CEO. AutoZone INC – Memphis, TN July 2012- April 2013

Senior General Liability Adjuster

Managed the over 50,000 claims relating to slip and falls, product liability and bodily injury of all of the AutoZone within the United States.

• Investigated, evaluated and negotiated the settlement of General Liability.

• Set financial reserves for each liability claim based on what the circumstances indicate be the probable cost of the claim.

• Possessed a $50,000 property casualty claim operation authorization level.

• Conducted interviews with witnesses and claimants.

• Determined scope of investigation and the need for outside industry experts, legal counsel, private investigators, specialized vendors.

• Made strategy recommendation to management and defense counsel for distribution of quarterly safety alerts via map messaging.

• Reviewed surveillance videos of store activities and cd’s on medical specials and reports.

• Complied statistical data and formatted the reports and presentations for quarterly review. Direct Insurance Company – Memphis, TN July 2008- July2012 Senior Claim Specialist (In-coming Subrogation Specialist) Successfully managed team of 10 employees with an oversight of inbound subrogation claims, investigated, and appraised liability for large and complex claim across various products lines.

• Participated in team processes to identify areas of improvement, completed 2-3 projects months and supports the overall success of the team.

• Monitored file reserves on claims for adjustors in the following states: AR, GA, LA, and TN.

• Negotiated bodily injury settlements with attorneys for final decisions. EDUCATION

Mississippi State University- - Mississippi State, MS Bachelor of Science – Business Administration/Transportation East Mississippi Junior College – Scooba, MS

Business Administration – A.A. Degree

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