Product & Program Management Leader with Cloud Focus

Pushpendra Dagar

CSPO® I Project Management I 637-***-**** I **********.******@*****.***

ACADEMIC DETAILS

MBA

General Management

IIM - Shillong

Indian Institute of Management, Shillong

2023

B.TECH

Chemical Engineering

NIT - Jaipur

National Institute of Technology, Jaipur

2014

PROFILE

SUMMARY

Experienced professional with six plus years in project, program, and product management across IT, operations, manufacturing, oil & gas, and e-commerce sectors. Skilled in consulting, strategic planning, and cross-functional collaboration to deliver impactful solutions. Proven track record of aligning product capabilities with business needs to drive measurable outcomes. SKILLS

Project Management I Product Management I Agile & Scrum I Sprint Planning & Retrospective I Stakeholder Management I Backlog Refinement I Road mapping I Requirements Gathering I SaaS Platform I Cloud Computing I Capacity Planning I Collaboration I Benchmarking I Business Process Optimization I Strategic Planning I Risk Management I Team Collaboration I B2B I B2C I GTM I Strategy

WORK EXPERIENCE

Jio Platforms Limited

Product Manager -

Cloud Platform

Aug’23 – Nov’24

• Led the strategy, roadmap, and execution for a Cloud product, Bare Metal as a service (BMaaS), customer server provisioning platform targeting a 25% market share increase across five key industry verticals

• Developed and executed GTM strategies for cloud offerings by leveraging competitive benchmarking across 8 key attributes and insights from 6+ competitors and client feedback

• Drove development of a self-service BMaaS portal enabling users to provision, monitor, and manage physical servers, reducing provisioning time by 60% and improving user autonomy

• Delivered core portal features including provisioning, OS deployment, monitoring and billing to streamline infrastructure management and accelerate user adoption, conducted A/B testing on platform workflows

• Owned project planning, sprint execution, and release coordination, ensuring adherence to quality and performance benchmarks.

• Owned product backlog prioritization and agile ceremonies, increasing delivery velocity and sprint throughput by 20%

• Drove cross-functional collaboration across engineering, design, DevOps, QA and sales to deliver scalable edge cloud solutions on time, resulting in improved delivery efficiency and stakeholder alignment

• Standardized PRDs, user stories, and revamped SOPs while streamlining sprint planning and backlog prioritization to boost delivery speed and cross-functional alignment

• Drove risk identification and mitigation strategies, reducing release delays by 25%

• Defined and tracked 9+ KPIs using product analytics and user feedback, driving continuous improvements in edge cloud performance, user engagement, and customer satisfaction Swiggy

Project Manager -

E-commerce

May’18 – Sep’19

• Led cross-functional initiatives involving logistics, supply chain, operations, and partner management to streamline last-mile delivery and optimize costs

• Coordinated with logistics, marketing, tech, and analytics teams to build and roll out performance dashboards, resulting in a 15% boost in SLA adherence and a 24% reduction in idle fleet time

• Improved fleet efficiency from 42% to 76% and increased delivery executive efficiency from 0.5 to 1.3 by analyzing peak- hour demand patterns and redesigning zone-based allocation strategies

• Led cross-functional Agile team in logistics tech to improve real-time routing, dashboards, and SLA tracking.

• Launched Just-in-Time (JIT) delivery workflows, reducing delivery executive restaurant wait times by 18% and enhancing rider turnaround time

• Monitored real-time metrics and operational KPIs, identifying bottlenecks and initiating process changes that improved SLA adherence by 15%. Conducted Customer funnel analysis (search, checkout, delivery), identifying drop-offs and redesigning strategy and identified gaps

• Executed delivery cost optimization project by restructuring payout models and route planning, reducing cost per delivery from 63 to 47, generating 20.4 Cr in annual savings

• Monitored operational KPIs, identified root causes for service gaps, and collaborated across teams to implement improvements that enhanced customer experience and reliability. Reliance Industries

Limited

Project Manager -

Energy, Oil & Gas

Jul’14 – Feb’18

• Drove the lifecycle of onshore oil & gas enhancement programs, from planning to implementation, ensuring sustained operations and regulatory adherence

• Collaborated with cross-functional teams to design and implement production optimization strategies, resulting in 1,140 Cr in additional revenue and a 2-year extension in field asset life

• Drove 35 Cr in yearly cost savings by redesigning maintenance workflows and vendor engagement models using root- cause and failure pattern analysis

• Cut fuel gas wastage by 8% via process improvements; led risk assessments and built contingency plans to enhance efficiency

• Conducted risk assessments, identified operational bottlenecks, and implemented mitigation plans to enhance system reliability and reduce downtime.

• Ensured transparent communication, documentation, and reporting across technical teams, leadership, and field units to support smooth execution and timely issue resolution. PROJECTS

Users Data

Monetization

Reby, Spain

Jul’22 – Sep’22

• Designed and evaluated six data monetization models for Reby (Electric urban mobility company), leveraging mobility and environmental data to unlock new B2B revenue streams

• Proposed solutions including pollution and traffic data commercialization, reward systems, and hyperlocal advertising - projecting revenue impact up to 22 Cr

Cost Per Delivery

(CPD)Optimization

Swiggy

Jan’19 – Mar’19

• Led a delivery cost optimization initiative, reducing cost per order delivery (CPD) while enhancing operational efficiency and maintaining 100% service levels

• Brought down high CPD (> 63) through strategic fleet restructuring, payout realignment, & targeted operational improvements

• Achieved substantial results, reducing CPD from 63 to 47 INR, yielding a significant 20.4 Cr benefit to the company yearly Commissioning &

installation of OTBC

Reliance Industries Ltd

Mar’17 – Feb’18

• Led commissioning and operational revamp of Onshore Terminal Booster Compressor (OTBC) to enable low-pressure gas handling, transforming idle wells into productive assets, extending field life by 2 years, and significantly boosting throughput during reservoir decline

CERTIFICATIONS

EADA - Business School

Barcelona, Spain

• International Immersion Program centered on Transformative Leadership for Addressing Future Challenges CSPO • Certified Scrum Product Owner (CSPO), demonstrating expertise in Agile product management and delivering value Project Management • Trained in Agile delivery, stakeholder management, and risk mitigation (workshop) Lean Six Sigma • Certified Lean Six Sigma Green Belt by TÜV SÜD, showcasing expertise in process improvement methodologies

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