Field Service Engineer - Medical Equipment Support

Jeffrey Coles Service Technician *************@*****.***

Baltimore MD 404-***-****

Field Service Engineer

Emsar

• Technical Support & Maintenance: Perform, troubleshoot, repair, and maintain medical diagnostic equipment, hospital beds, and electronic kiosks.

• Preventative Services: Conduct scheduled preventive maintenance, calibration, and performance verification to ensure equipment reliability and safety.

• Installation & Upgrades: Install new equipment and apply software or hardware

• Documentation & Service Management: Manage work orders, report on-site findings, and document all service activity upgrades on-site.

• Customer Relations: Serve as a professional representative, providing high- quality service at client facilities and maintaining communication with dispatch teams.

• Asset Management: Responsible for maintaining company-provided tools, test equipment, and spare parts.

Lead Field Service Technician

Futura Mobility, York PA 2022-2025

• Managing hospital IT related medical equipment repairs at multiple locations throughout the south-central region of Pennsylvania.

• Services would include preventive maintenance of Capsa workstations on wheels

• Managing inventory, responding to tickets in a timely manner and reporting repair updates to Wellspan hospital I.T team

Technical Support Account Manager

Nayax, Hunt Valley 2020-2022

• Support customers using Nayax card readers to operate businesses

• Provide service to Customers and end-users across various time zones

• Submit configuration updates to card readers for better performance

• Create tickets for equipment maintenance requests and customer inquiries

• Provide support for cashless payment service first-level troubleshooting Jeffrey Coles Service Technician *************@*****.*** Baltimore MD 404-***-****

Field Service Technician 2017-2020

AMA Laser Line, Baltimore

• On-site installation repair and maintenance of Printers.

• Discussed and recommended service options with customers and explained the costs involved.

• Maintained company field response vehicle stocked with repair and replacement parts.

• Cleaned and lubricated parts to keep equipment operating at peak performance

• Installed new equipment and explained operation and routine maintenance protocols to customers.

• Reviewed technical documentation to complete equipment maintenance and repair.

• Primarily serviced HP Printers in addition Sharp and Epson Sales Manager

T-Mobile Express Stores LLC, Baltimore 2012-2017

• Created daily sales quotes for team.

• Increased monthly Gross profit from previous months

• Promoted business through callback & b2b

• Managed inventory and employee scheduling

• Set expectations for downtime duties

Additional Skills

Towson University 2017

Cybersecurity Specialist Certification

University of Maryland 2025

Cybersecurity for Everyone Certification

Jeffrey Coles Service Technician *************@*****.*** Baltimore MD 404-***-****

*Referrals Upon Request*

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