Customer Service Specialist with Proven Retention Skills
Resume:
Contacts
Phone:
Email:
*****************@*****.***
Languages
English
Kiswahili
Professional Highlights
Results-oriented
Excellent organization
Administrative capacity
Excellent people’s skills
Customer service
Team player
Computer proficient
Year of Birth
1995
Gender
Female
Hobbies and Talents
Hobbies:
Travelling
Watching movies
Listening to music
Community work
Talents:
Administration
Communication
Professional Summary
A resourceful and enthuastic experienced procurement and administrative professional with excellent adminitrative skills, interpersonal skills, customer service and excellent procurement expertise.
Professional Experience
2022 to Present
Customer Service Executive
Startimes Media Company
Duties
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Manage company’s social media accounts.
2021 to 2022
Cashier/ Front Office Manager
Simbisa Limited
Duties:
Receiving and receipting payments
Carrying out daily reconciliation of the daily transactions
Banking all the cash collected at the front office
Plan, coordinate and control operations of the front office.
Keeping records and update clients files.
Managing diary and company activity log
Receiving and distributing parcels and mails
Participate in stock management.
Handling any customers complaint arising at the front office 2020 to 2021
Marketing executive
Fusion Four Consultancy
Duties
Searching for new clients
Closing Sales
Follow up on Clients
Invoicing Clients
Advising Clients
Curriculum Vitae
Lavender Anyango Omondi
Procument Executive
August to November 2019
Graduate Trainee
Resort Kenya Limited, Mayfair Group
Stock control
Carrying out daily and monthly stock take
Banking cheques and cash
Preparation of monthly reconciliation
Petty cash controls
Carrying out administrative support duties i.etranfering calls March to August 2016
Graduate Trainee
Mersons Communications Limited
Stock control
Carrying out daily and monthly stock take
Banking cheques and cash
Preparation of monthly reconciliation
Purchasing stock
Carrying out administrative support duties i.etranfering calls Education Qualification
2016-2019 : Technical University of Kenya
Diploma in Business Management (Procurement & Supply Chain) 2015 – 2016 : Shalom IT Center
Certificate in Computer Studies
2014 – 2015 : Technical University of Kenya
Certificate in Business Management (Procurement & Supply Chain) 2009 – 2013 : Kobudho Girls Secondary School
Kenya Certificate of Secondary Education -KCSE
2001 – 2008 : The Amaf Academy School
Kenya Certificate of Secondary Education-KCPE
Referees
Mr Rafiki Karisa
Human Resource Officer
Resort Kenya Limited, Mayfair Group.
Mobile no: 071*******
Email: ******************@*****.***
Ms. Lucy Moraa
Team Leader
Startimes Limited
Mobile no: 070*******
Email: ***********@*****.***
Victor Nyaribari
Senior Accounant
Resort Kenya Limited, Mayfair Group.
Mobile no: 072*******
Email: *********@*****.***
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