Executive Assistant & Operations Specialist, customer service rep.

ESTHEFANY C.

626-***-**** ************@*****.*** La Puente, Ca

Summary Responsible, reliable, self-motivated individual with the ability to succeed in fast- paced and changing work environments. I offer an energetic personality with a work ethic that consists of taking initiative, applying critical thinking, excellent organization skills and streamlining procedures and processes to facilitate smooth workplace operations.

Education Regan Career Ins. – Phlebotomy 2016

Citrus College – Cosmetology 2014 – 2016

La Puente High School – High School Diploma - 2014 Skills English and Spanish proficiency

Time management

Detail Oriented

Leadership Skills

Communication

Problem Solving

Professional Relationship Building

Networking Expertise

Cosmetology

Medical Terminology

Experience

Exectuive

Assistant/ Saftey

AUG 2024-PRESENT

-Meeting coordination & minute taking

-Confidential information handling

-Email & correspondence management

-Document preparation & reporting

-Office operations & workflow optimization

-Professional communication (written & verbal)

-Microsoft Office Suite (Outlook, Excel, Word,

PowerPoint)

-Safety program coordination

-OSHA compliance & documentation

-Job Safety Analysis (JSA) review &

tracking

-Incident reporting & investigation

support

-Risk assessment & hazard identification

-Safety training coordination

-Compliance audits & recordkeeping

-Policy & procedure implementation

ProCom Inc. CSR

SEPT 2018-JAN 2023

- Answer incoming and outgoing calls and

emails

- Greet and assist walk-in customers

- Execute resolutions regarding customer

complaints and concerns

- Assist customers with online purchasing,

including assistance with navigating

company website

- Processed returns and exchanges

in the database

- Perform various office duties:

Electronic filing, spreadsheet data

entry of accounts and sales

- Inventory office supplies

- Maintain work areas clean

- Zen-Desk

Sera Collection Re-

Search Co. -

Phlebotomist

JULY 2016-SEPT

2018

- Demonstrated professionalism and

empathy with patients and staff

- Performed blood withdraw techniques

and measuring of the correct amounts of

specimens

- Effective handling of equipment,

adhering to safety procedures ensuring

compliance

- Maintained work areas clean and

sanitary

- Ability to read and understand

lab request

- Enter specimen data into

company database

- Prepare and send specimens to

the lab

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