Compassionate Human Services Leader and Advocate

Michelle R. Manning

*** ******** ***** • Anniston, AL 36207

Phone: 419-***-****

Email: ***************@*****.*** ********@**.***

Objective

Compassionate and dedicated human services professional seeking a position within state agencies, veterans services, counseling support, case management, or community outreach where I can utilize my leadership, communication, advocacy, and organizational skills to positively impact individuals and families. Passionate about promoting emotional wellness, personal growth, and community empowerment through professional and faith-based service.

Professional Summary

Motivated and compassionate professional with experience in office administration, customer service, case management, and community leadership. Strong background in supporting individuals through advocacy, communication, and organizational leadership. Currently pursuing a Master of Human Services with a specialization in Personal Life Coaching while maintaining a 4.0 graduate GPA. Skilled in relationship-building, crisis support, teamwork, and client-centered service.

Education

Houston Christian University

Master of Human Services – Personal Life Coaching Specialization

Expected Graduation: May 2027

Current Graduate GPA: 4.0

Bachelor of Interdisciplinary Studies

Graduate GPA: 2.57

Completed: December 2025

Cincinnati State Technical and Community College

Associate of Applied Science (A.S.W.)

2007

The Ohio State University

Business Major – Senior Standing

September 1994 – June 1997

Anniston High School

High School Diploma

June 1993

Professional Experience

Rainbow Rentals – Columbus, OH

Office Manager 1994 – 2003

* Managed daily office operations, scheduling, and customer service functions

* Maintained financial records, billing systems, and rental agreements

* Supervised workflow efficiency and supported administrative staff operations

* Developed strong communication and conflict-resolution skills

Capital One – Columbus, OH

Collections Representative 2001 – 2005

* Assisted customers with resolving delinquent accounts and payment arrangements

* Consistently exceeded monthly collection and customer service goals

* Demonstrated professionalism while handling sensitive financial matters

* Worked collaboratively with team members to improve departmental performance

Talbert House – Cincinnati, OH

Case Manager 2006

* Provided direct support services to individuals experiencing housing and social challenges

* Coordinated client case plans and connected clients with community resources

* Advocated for client stability, self-sufficiency, and personal development

* Collaborated with social workers, agencies, and support providers

Avon Products, Inc. – Springdale, OH

Senior Specialist 2006 – 2010

* Managed customer accounts, product orders, and representative communications

* Mentored and trained new representatives to support retention and performance

* Maintained strong customer relationships and organizational efficiency

Retired 2010 – Present

* Active in volunteer leadership, community outreach, and educational advancement

* Continuing professional development through graduate education and service initiatives

Community Leadership & Volunteer Service

* Vice President, Parent-Teacher Association (PTA)

* Volunteer, Naomi Pantry – Friendship Missionary Baptist Church

* Member, Order of Eastern Star, Ideal Friends Chapter #118 (10+ Years)

* Community outreach and advocacy involvement supporting youth and families

Skills

* Case Management & Client Advocacy

* Counseling Support & Life Coaching Principles

* Community Outreach & Leadership

* Crisis Communication & Conflict Resolution

* Office Administration & Records Management

* Customer Service & Team Collaboration

* Microsoft Office Suite (Word, Excel, Outlook)

* Time Management & Organizational Skills

* Professional Communication & Documentation

Contact this candidate