Retail Experience Supervisor Candidate with Leadership Focus
Resume:
D S Dawn Spurgeon
Columbus, IN ***** +1-812-***-****
*****************@*****.***
PROFESSIONAL
SUMMARY
Versatile professional with 10+ years of experience spanning customer service, healthcare support, quality assurance, and operations management. Demonstrated success in client intake, employment assistance, and team supervision across retail, legal, and medical environments. Recognized for strong problem-solving, remote communication, and administrative coordination skills, consistently delivering high-quality support in both virtual and in-person settings. Willing to relocate: Anywhere
SKILLS • Client invoicing
• Crisis intervention
• Medical scheduling
• Guest relations
• Quality audits
• Inspection tools
• Mechanical knowledge
• Cash handling
• Appointment scheduling
• Medical coding
• Customer relationship building
• Computer skills
• Production records
Manufacturing company
experience
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• Administrative experience
• Problem-solving
• ISO 13485
• Counting cash
• Job placement services
• Multi-line phone systems
• Leadership
• Microsoft Office
• Machine operation
• Measurement
• Quality control
• Microsoft Excel
• Typing
Merchandising display
arrangement
•
• Dimensional measurements
• Windows
• Productivity software
• E-commerce
• Customer service
• Coordinate measuring machine
• Customer communication
• Sales support
• Customer support
• Hospitality
• Sales
• Inventory reconciliation
• POS systems
• Restaurant experience
• Safety regulations
• Food management
• Facilities management
• Blueprint reading
• Clerical experience
• Phone communication
• Microsoft Word
• POS
• Cash drawer handling
• Merchandising
• Quality reports
• Electronic health records (EHR)
• Attention to detail
• Client interaction via phone calls
• Document access control
• Phone etiquette
• Organizational skills
WORK EXPERIENCE CLAIMS SPECIALIST II/DIGITAL SHOPPER 07/2025 to CURRENT Walmart Corporation Columbus, IN
Vendor Returns: Communicates with vendors to process damaged items, track claims to ensure proper credit is received, and ensure vendor return request forms are completed.
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Hazardous Waste Management: Handles, sorts, and prepares hazardous waste (chemicals, batteries, electronics) for proper disposal in compliance with environmental and company policies.
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Recalls & Inventory: Manages product recalls efficiently, ensuring items are removed from the sales floor and properly processed.
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Shrink Prevention: Identifies, scans, and records damaged or stolen merchandise to accurately track and minimize inventory shrink.
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Documentation & Auditing: Audits claims boxes, maintains logs/paperwork, and completes required reports to document claims.
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Safety & Organization: Keeps the claims area organized, clean, and safe, adhering to safety protocols for lifting and hazardous material handling.
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EMPLOYMENT SPECIALIST 05/2025 to 07/2025
REACHability Columbus, IN
Facilitated vocational rehabilitation program by providing comprehensive job search assistance, improving client employment outcomes using resume writing, interview preparation, and networking strategies.
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Conducted assessments of client skills, interests, and goals to determine suitable employment options, resulting in more targeted job placements.
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Developed and maintained relationships with local employers, increasing job opportunities for clients through effective networking.
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Created individualized employment plans for clients based on unique needs and circumstances, enhancing client engagement and goal achievement.
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Monitored client progress towards employment goals through regular follow-up meetings and documentation, ensuring accountability and continuous improvement.
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Utilized online job boards, social media platforms, and other resources to connect clients with relevant job openings, expanding access to employment opportunities.
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Provided ongoing support to employed individuals transitioning into new roles or seeking career advancement, increasing retention and satisfaction.
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Implemented strategies to address barriers faced by marginalized populations, improving access to meaningful employment.
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OPERATIONAL ASSISTANT MANAGER 04/2024 to 04/2025
Dollar Tree and Family Dollar Columbus, IN
Assisted with all store functions and day-to-day activities as directed by the Store Manager, ensuring smooth operations.
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Performed all opening and closing procedures in the absence of the Store Manager, maintaining operational continuity.
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Assisted the Store Manager in protecting and securing all company assets, including store cash, reducing loss and shrinkage.
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Maintained a professional and friendly environment with customers, subordinates, and supervisors, enhancing customer satisfaction.
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Maintained all areas of the store, including the stockroom and sales floor, to company standards, ensuring compliance and store readiness.
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Directed supervisory responsibility for all hourly associates when the Store Manager was not on the premises, supporting team productivity.
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PRIMARY CARE TECHNICIAN 08/2023 to 08/2024
Midwest Eye Consultants Columbus, IN
Took and updated patient medical histories, ensuring accurate and current records for quality care.
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Performed basic eye tests, such as visual acuity, visual field testing, and color vision tests, supporting comprehensive patient assessments.
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Administered eye drops for dilation or other purposes before exams, preparing patients for accurate diagnostic procedures.
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Explained the testing process to patients and answered questions, improving patient understanding and comfort.
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Measured blood pressure and pulse rate, contributing to thorough patient evaluations.
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• Assisted with Optomap photography, enhancing diagnostic capabilities. Scheduled follow-up and referral appointments, ensuring continuity of patient care.
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DOCK AUDITOR 08/2021 to 07/2023
Valeo Seymour, IN
Inspected incoming shipments for damage or discrepancies, promptly reporting issues to supervisors to maintain inventory accuracy.
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Assisted in inventory management by accurately counting and recording stock levels, supporting efficient warehouse operations.
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Followed all safety protocols and procedures to prevent accidents or injuries on the job site, ensuring a safe work environment.
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Achieved reduction in loading time through improved coordination with truck drivers, increasing operational efficiency.
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Monitored shipment schedules to ensure timely delivery of goods to customers, enhancing customer satisfaction.
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Verified shipping labels and documentation for accuracy, demonstrating strong attention to detail and reducing errors.
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Maintained records of received/delivered items using computerized systems or manual logs as required, supporting traceability.
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Investigated customer complaints related to damaged goods, providing prompt resolution and replacement to maintain client trust.
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Verified accuracy of shipment contents by comparing packing slips with purchase orders, ensuring correct deliveries.
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Coordinated with carriers to schedule pickups and deliveries based on customer requirements, optimizing logistics.
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Tracked carrier performance metrics such as on-time delivery rates and transit times, supporting continuous improvement.
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TAPPING OPERATOR/QUALITY 09/2018 to 07/2021
Sunright America Columbus, IN
Operated tapping machine to cut internal threads into metal components, ensuring precise thread quality and tolerances within automotive parts.
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Installed correct tap size and configuration into the tapping machine spindle, adjusting machine settings based on part specifications to maintain accuracy.
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Loaded raw metal components (nut blanks) into the machine's feed hopper, supporting continuous production flow.
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Monitored tapping machine operation and made adjustments as needed to maintain consistent thread quality, reducing defects.
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Inspected tapped parts using thread gauges to ensure they met dimensional tolerances, maintaining high quality standards.
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Performed basic machine maintenance tasks like cleaning and lubrication, minimizing downtime and reporting malfunctions promptly.
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Identified and resolved minor issues during the tapping process, ensuring uninterrupted production.
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REMOTE CUSTOMER SERVICE REPRESENTATIVE/CALL 01/2018 to 09/2018 CENTER
Ken Nunn Law Office Indianapolis, IN
Received inquiries from potential new clients via phone, email, website referrals, or other channels, increasing client engagement.
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Contacted potential new clients to complete intake forms and schedule consultations, streamlining the onboarding process.
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Checked in potential new clients for phone or Zoom video consultations, ensuring a smooth client experience.
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Followed up via phone, email, and text to confirm receipt of retainer agreements and address questions, improving conversion rates.
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Liaised with various departments to ensure seamless transition from intake to active case management, enhancing client satisfaction.
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Served as the primary contact for all incoming calls, unless directed to another extension, ensuring prompt response to client needs.
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Drafted and responded to emails, letters, and notices, interfacing with reception, vendors, and consultants to support office operations.
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LEAD QUALITY AUDITOR 08/2015 to 11/2017
Hoosier Tool & Die Co. Inc. Columbus, IN
Inspected and approved materials by confirming specifications, conducting visual and measurement tests, and rejecting unacceptable materials, ensuring quality standards.
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Inspected in-process production by confirming specifications, conducting tests, and communicating required adjustments to production supervisor, reducing defects.
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Approved finished products by confirming specifications, conducting tests, and returning products for re-work as needed, maintaining product quality.
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Documented inspection results by completing reports and logs, summarizing re-work and waste, and inputting data into quality database, supporting traceability.
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PHLEBOTOMIST/MEDICAL SCRIBE 09/2009 to 06/2014
Vascular Partners Columbus, IN
Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting, ensuring accurate sample collection.
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Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures, reducing errors.
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Maintained strict adherence to infection control protocols and safety standards during blood collection, ensuring patient safety.
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Provided compassionate care to patients during phlebotomy procedures, enhancing patient satisfaction.
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Processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis.
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Accurately documented patient medical histories, symptoms, and treatments in electronic health records (EHR) system, supporting continuity of care.
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Managed administrative tasks such as scheduling appointments, coordinating referrals, and processing medical records requests, improving office efficiency.
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Prepared patients for examinations by taking vital signs, recording chief complaints, and updating medication lists, supporting physician assessments.
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Assisted in the coordination of diagnostic tests such as laboratory workups or imaging studies as ordered by physicians, expediting patient care.
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RETAIL SALES CONSULTANT 10/2007 to 05/2009
Elder-Beerman Columbus, IN
Welcomed customers with a friendly demeanor, offering product information and assisting in finding items, enhancing the shopping experience.
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Promoted current sales, promotions, and loyalty programs to enhance the customer experience and drive sales, increasing revenue.
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Maintained a clean, organized, and visually appealing sales floor, including restocking shelves and arranging displays to meet merchandising standards.
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Answered customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
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CERTIFICATIONS AND
LICENSES
• CPR Certification
CPR Certification/Infant/Child.and Adult September 2024 to September 2026
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• AED Certificate September 2024 to September 2026 EDUCATION Associate of Science Business Administration 06/1993 Vincennes University, Vincennes, IN
High School Diploma General Studies 06/1991
Columbus North High School, Columbus, IN
LANGUAGES Bilingual English
Spanish - Beginner
ADDITIONAL
INFORMATION
Authorized to work in the US for any employer
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