Customer-Driven Support Specialist with Retail Ops Experience

INGRID VALESKA LOPEZ

Dallas, TX 936-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative with 3+ years of experience in high-volume call center and digital support environments, including healthcare, fintech, and streaming platforms. Skilled in troubleshooting technical issues, managing multichannel communications (phone, chat, email), and delivering empathetic, solution-focused service. Recognized for strong multitasking ability, accuracy, and maintaining high customer satisfaction standards. CORE COMPETENCIES

• Customer Service Excellence

• Team Leadership & Staff Support

• Food Safety & Sanitation Compliance

• Inventory Control & Product Rotation

• Merchandising & Product Presentation

• Operations Coordination

• Multichannel Communication (Phone, Chat & Email)

• Technical Troubleshooting

• Scheduling & Task Delegation

• Conflict Resolution & Problem Solving

• Training & Associate Development

• Time Management & Multitasking

• Quality Assurance & Freshness Standards

• Loss Prevention Awareness

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Assistant Deli Manager– Tom Thumb (Sep 2024 – Present)

• Assist with daily Deli department operations, including food preparation, merchandising, stocking, and product rotation.

• Support training and supervision of Deli associates on food safety, sanitation standards, and customer service procedures.

• Ensure compliance with food safety regulations, temperature control standards, and health department requirements.

• Assist with inventory management, product ordering, receiving, and production planning.

• Help reduce shrink through portion control, markdown management, and waste reduction practices.

• Execute merchandising plans, promotional displays, and seasonal programs.

• Maintain organized prep areas, service counters, and storage spaces according to operational standards.

• Support scheduling, coordination, and task delegation during high-volume operations.

• Deliver excellent customer service by resolving concerns and assisting with special orders.

• Communicate operational updates and department needs with store leadership.

• Participate in workplace safety and loss prevention initiatives. Customer Service Representative – Disney+ & Hulu (Aug 2023 – Feb 2024)

• Provided customer support via phone, chat, and email in a fast-paced digital environment.

• Resolved technical streaming issues efficiently while maintaining high service standards.

• Maintain updated knowledge of platform features, subscription policies, and troubleshooting protocols.

• Demonstrated strong multitasking abilities by managing multiple chats while meeting performance metrics.

Customer Service Representative – Cash App (May 2022 – Jul 2023)

• Assisted customers with account concerns, transaction inquiries, and technical troubleshooting.

• Navigated financial service systems while ensuring accuracy and data confidentiality.

• Managed high-volume support queues while prioritizing urgent cases.

• Contributed to customer satisfaction through clear communication and problem resolution. Customer Service Representative – National Spine & Pain Centers (Oct 2021 – May 2022)

• Scheduled, rescheduled, and canceled appointments across multiple states.

• Communicated effectively with patients and medical staff to ensure accurate coordination.

• Addressed inquiries regarding services and procedures with professionalism and empathy.

• Maintained patient data confidentiality and accurate record documentation. EDUCATION

• English Communicative Diploma – Universidad Americana, (Managua, Nicaragua)

• High School Diploma – Colegio Público 14 de Septiembre, (Managua, Nicaragua) CERTIFICATIONS

• Texas Alcohol Server/Seller Certificate (2025)

• Food Handler Certification (2024)

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