Remote Customer Support Specialist

Aeden Belinan

+639********* • *.*******@*****.***

Summary

Detail-oriented professional with 10+ years of experience in high-volume customer support and operational management. Proven track record in travel-adjacent operations, data entry, and client inquiry management, specializing in providing administrative organization and customer success. Expert in managing remote work operations and scheduling to ensure a smooth, positive customer experience within the travel industry.

Work Experience

Operations Manager January 2019 – January 2026

SNAPSTAYS, INC.

Managed large-scale team operations and travel-adjacent logistics to maximize customer satisfaction through standardized scheduling procedures.

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Coordinated customer support workflows using CRM software to streamline client inquiries and enhance response times.

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Performed detailed data entry for operational KPIs, ensuring administrative organization for remote work operations.

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Assisted in the development of key performance metrics that improved overall customer success and booking accuracy.

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Data Entry January 2018 – January 2020

CRYPTOBASE

Managed high-volume data entry tasks, swiftly inputting client information and invoices to maintain organized digital records.

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• Provided administrative organization by managing incoming digital files and optimizing documentation storage.

• Maintained up-to-date reports and records, ensuring accuracy and efficiency in remote work operations.

• Assisted in data verification processes to support internal teams and maintain record integrity. Manager January 2018 – January 2020

BODY OILS PLUS

Led a team to hit sales targets and optimize inventory scheduling, implementing SOPs that improved order accuracy and customer satisfaction scores.

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• Managed client inquiries and multitasking between inventory logistics and customer support duties.

• Provided high-quality customer success by resolving complex issues through creative problem-solving.

• Coordinated administrative processes to ensure smooth operations and timely customer response. Assistant Manager & Copywriter January 2017 – January 2018 JUST BEE COSMETICS

Directed a creative team to produce high-converting copy, aligning brand voice with operational scheduling to drive sales growth.

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• Managed email management and phone support efforts to maintain high levels of customer engagement.

• Assisted in the alignment of marketing campaigns with customer success metrics.

• Provided multitasking support across administrative and creative departments to ensure project timelines. Customer Service Representative January 2015 – January 2017 TASKUS PHILIPPINES

Provided exceptional customer support by de-escalating high-pressure complaints through active listening and conflict resolution.

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• Managed phone support and email management queues, ensuring rapid response times for client inquiries.

• Assisted users with booking inquiries and account issues, turning dissatisfied clients into repeat customers.

• Performed data entry for client accounts within CRM software to maintain accurate communication logs. Technical Support Representative January 2014 – January 2015 SITEL PHILIPPINES

Provided phone support for technical troubleshooting, maintaining a high CSAT score through clear communication.

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• Assisted frustrated users by translating complex information into supportive, plain English.

• Managed technical ticketing systems and data entry for issue tracking and resolution.

• Coordinated with internal departments to resolve recurring technical pain points for customers. Additional Skills

Core Customer Support: Customer Support, Phone Support, Email Management, Client Inquiries, Conflict Resolution, Customer Success

Administrative & Data Operations: Data Entry, Scheduling, Administrative Organization, CRM Software, Travel Planning, Inventory Flow

Management & Strategy: Remote Work Operations, SOP Development, Workforce Management, Performance Metrics, Project Management

Soft Skills: Multitasking, Adaptability, Cross-functional Collaboration, Active Listening, Problem-Solving Languages

• English - Proficient

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