Customer Service Leader with 15+ Years Experience

Jeremy Little

STUDENT

Austin, Texas 512-***-**** *************@**.***

Objective

Dedicated customer-focused professional with over 15 years of experience in customer service, particularly in food service management. Proven ability to foster a welcoming environment and empower teamwork, enhancing customer experiences for both staff and patrons. Strong in conflict resolution and team leadership.

Experience

Northwest Petroleum Various leadership Roles (General Manager – Market leader – Director of

Operations) August 2009-December 2023

•Led and mentored a diverse team, developing strong leadership, conflict resolution and crisis management skills essential for working with with individuals in challenging situation.

•Provided training and coaching to over 300 employees, fostering a supportive and structured environment focused on teamwork and individual growth.

•Managed customer relations, addressing concerns with empathy and problems solving skills that translate well into counseling and client support roles.

•Oversaw financial and operational aspects, including cash handling, inventory management, and ethical decision making.

•Created and implemented communication strategies to enhance collaboration and goal setting within the organization.

•Developed a welcoming and inclusive workplace culture, ensuring both staff and customers felt supported and valued.

Education

Liberty University Psychology Addiction and Recovery December 2026

Major: Psychology

Skills & abilities

•Time Management

•Problem solving

•Effective Communication

•Conflict Resolution

•Active Listening

•Leadership

•Organization

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