Virtual Assistant & Customer Support Specialist

Ayomide Esther Akinrefon

090******** *******************@*****.***

Summary

Highly organized and reliable Virtual Assistant with 4 years of experience providing remote administrative and customer support to clients and small businesses. Skilled in email and calendar management, data entry, document preparation, and online research. Adept at handling client communication with professionalism, managing multiple tasks efficiently, and ensuring deadlines are met. Proficient in Microsoft Office, Google Workspace, and various productivity tools. Known for strong attention to detail, time management, and a proactive approach to problem solving. EXPERIENCES

Customer Support Representative 2017 - 2020

, Lagos

• Handled customer inquiries via email and chat.

• Resolved issues and logged feedback.

• Ensured satisfaction through.

• Delivered quality service that improved client satisfaction. Administrative Assistant/ freelance 2021 - 2022

• Provided remote administrative and organizational support.

• Managed schedules, meetings, and client communication.

• Maintained records, organized files, and prepared reports.

• Ensured smooth communication and task follow up.

• Implemented feedback loops to improve service.

Virtual Assistant 2023 - 2025

• Managed administrative and customer communication tasks for small business clients.

• Handled emails, scheduled meetings, and maintained organized digital records.

• Conducted research, prepared reports, and designed simple visuals using Canva.

• Supported clients with follow-ups, product inquiries, and appointment reminders.

• Ensured confidentiality and efficient day to day operations. Education

Diploma 2018 - 2020

Yaba college of Technology, Lagos

Virtual Assistant and Administrative Support Training 2023 - 2023 Udemy, Online Learning Platform

Completed an intensive online course covering office administration, email and calendar management, data entry, customer support, and productivity tools like Google Workspace and Microsoft Office. Gained hands on experience in remote communication and client coordination.

Skills

, Microsoft Office and Google Workspace, Data Entry and Record Keeping, Email and Calendar Management, Online Research and Reporting, Task and File Management (Trello, Google Drive)

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